SK L.
Don’t waste your money and time If…
Don’t waste your money and time If you're a suspended seller. Thompson & Stein confidently promised that my account would be reinstated and claimed they had direct escalation channels with Amazon’s executive team. After weeks of back and forth, they kept assuring me that the case was progressing and told me to wait 14 days. I was never provided with any actual proof of escalation or contact with Amazon executives, only vague explanations and reused templates. When I asked for a refund, they first agreed to process it and said it would appear within 5–10 business days. That refund never came. Later, they refused the refund, citing a 60-day policy despite promising it earlier in writing. Their responses became repetitive and dismissive, and they tried to redirect me to open a new account instead of fulfilling the original service I paid for — which was to reinstate my existing account.




