ThmotorsportsReviews of thmotorsports.com

Product description incorrect on site and what was delivered was wrong payment was takin at light speed but the return is going on two weeks now no credit for an exchange with an offer to pay the difference for the correct part. All you will get is a sarcastic customer service with an overtone of we don’t care we have your money

I wish I had found this site before ordering from Thmotorsports. I ordered a set of strut assemblies for my car. When they received, it was bitter winter weather in Michigan so I held off installing them. Come early March, I installed the driver side with no problem. I found the same unit in the 2nd box! They sent me two of the same part; both for the driver side. Of course this occurred on a weekend and they are closed. Come Monday morning, I made telephone contact with them and was told that "I" ordered two of the same assemblies... Serious, that's what they told me. I've been doing this for some time and never ordered two of the same part. They said they'd get back to me on "email" the following day. I knew then that they weren't going to help me. I was right... they said it was beyond "their" rule. >>Beyond 30 days<< Even though it had never been installed. They failed to respond to any of my other email requests for reconsideration. I now discovered they have been suspended in the BBB. Why didn't I do my research on this before I ended up getting taken by a low rate, back alley company. Beware and be safe folks.

THmotorsport has a very bad returns policy. I purchased a rear shocks for my car and they sent me the wrong shocks. I call them to take care of it, they opened a ticket and let it sit there for weeks. Every time I followed up with a phone call they keep saying that they will take care of it in 24- 48 hours, but in reality, they never do. This is really frustrating!!!! Stay away, don't buy from THmotorsports if you don't want to get frustrated....

Avoid at any cost,ordered brake kit for my car,great price so far so good,was delivered in a very timely manner another plus,until i opened the pads and realized they were not the same,here where the fun starts,called the same day friday afternoon the guy in the phone told me someone will get in touch in 24hrs,its monday already i got response from Michael that they will proceed to get rma,on top of that i send picture with the wrong part which does not ship from them actually but from the manufacturer,anyway its been a week now no return postage label issued,wont respond to email,ordered from another company and will deal with those guys tomorrow BE aware terrible terrible customer service as you can read from most of the reviews here,i was stupid enough not to check here first and remember cheap always comes at a price

This company has the worst customer service I have ever experienced in my 57 years of life! I ordered some shocks and was never notified they did not have them. I canceled the order and ordered them form another company. 5 days later I got the shocks from THmotorsports. I called them and asked for a rma. After a week I never got the rma and had to call back again. So I finally get the rma and return their shocks. They refunded the amount for the shocks but still billed me for shipping. SO I had to call them back. I explained everything to Michael in shipping and they said they would have to research it and they would get back to me! So after 3 more days I called back and they acknowledged they owed me the cost of shipping and it would be processed tomorrow. SO over 5 days later I had not received the refund, I called Michael back and he is checking why it hasn't gone through. I have repeatedly asked to speak to a supervisor and Michael says the phone system is being changed and thats not possible. I have also asked to a supervisor to call me and of course, I have never received a call from anyone! Stay away from this company! MarkBrickens at the hotmail place

Don’t walk away from this company, RUN AWAY!!! Their very rude and unprofessional!!! And last but not least their crooks!!! They hang up in your face when you call to get updates about your order

Ordered fender trim, didnt fit so returned them in May, its now October still waiting for refund. Do not buy from this company

I ordered a SMITTYBILT winch Sunday. I called Monday, it was "processing" I called Tuesday it was "processing" After three days THMotorsports says they want 400 to ship the winch. I never got a response from management. They claim they have items in stock but then say it is being drop shipped from Smitty. Avoid THM. It says FREE SHIPPING IN BIG GREEN LETTERS! I have a screen shot & would be happy to upload it.