ThmotorsportsReviews of thmotorsports.com

I ordered my part on their website on September 5th. It is now the 16th, and my part still hasn't been shipped. They sold me my part for $200. Two days later they say they need shipping fees. I paid that, too. Waiting times on the phone are long. They are nonresponsive to emails. Wouldn't bother telling me my tracking number, either. Money is money. I can always make more. But I would very much like to take this company down for their false advertising and fraudulent claims. They are stealing people's money and getting away with it! Something must be done!

Called to check on product's stock and/or lead time to ship (listed on their website). I ordered the part, paid for the part, then got a cancellation with no explanation 4 days later. I called 3 times to place another order, and was put on hold FOREVER each time. These guys need a class in customer service. I am surprise they are in business. Not sure why all the great reviews........

Ordered parts, only some arrived. Called in, they said oh, sorry other parts are shipping separately. We'll call the warehouse and send you the other tracking number. They didn't, but one of the parts arrived anyway that day (Friday evening). Call back in, ask where the remaining part is, they say oh sorry, we forgot to ship it, we'll overnight it. Can I have a tracking #? That's not available until 6 p.m. tonight. Call back in, hung up on twice, call back on a different phone, they hang up on me after I explain why I'm calling. Absolutely ridiculous. If part doesn't arrive tomorrow I'm filing a complaint with the credit card to get my money back. Trust me it's not worth the hassle. Avoid THmotorsports.

Placed an order for Wilwood brake pads for my car. Website says most orders ship in 2 days and they advertise that if they say it's in stock, it IS in stock. 5 days later I have nothing from the company except an order confirmation showing my order and they had charged my Pay-Pal account for the order. Checking online again, I see a note on my order status that the order had been cancelled. Calling the company, I am advised the brake pads are out of stock and they don't know when they will be available??? The order detail form shows they have 52 of one set of pads in stock and the other set of pads they have 70 some in stock as I speak to the rep. So much for actually having items they say are in stock, in stock! AND, if they didn't have them in stock and already cancelled my order, why did they charge me for the pads? I'll never order from or recommend this business to anyone.

Buyers beware !!!! They will not refund there surplus parts. Bad customer service Michael Novelo is a crook,... do not purchase from this company ! i just threw my money away.

DO NOT BELIEVE THE FAKE REVIEWS Customer service is terrible. I heard they were bad but their prices were too good to pass up on. Called the 1800 number for some part number help and WOW, I was speaking to a super rude child. I was respectful the entire time but now I will believe the horror stories and avoid this company.

Original purchase made on Nov 20, 2018 Parts that were described as applicable to my vehicle were wrong. When I initiated a return, the "support tech" concurred and also agreed that they would pay for shipping. My request for the return was approved on Dec 2, 2018. When I received my RMA number via email, there were no shipping labels included. They reneged. While arguing my point via email over the course of several days, I noticed that their website listing had changed and was now showing the correct parts for my vehicle. After several email exchanges I finally received the shipping labels on Dec. 7 and returned my items on the 10th. I was told on Dec. 14th that my items were received and to expect a refund within 3 to 5 business days. Over a month later of inquiring emails and phone calls, I finally received my return on Jan 31, 2019. I recommend that you not waste your time with this company. AVOID them.

I called to place an order for my father, got transferred to many other lines so many times, very rude and disrespectful. You either need to train the men how to have more manners & learn what's the true definition of costumer service or you need to fire everyone, never again will I try to place an order, do NOT bother purchasing or calling. Placing an order online and through the phone is a complete mess.