ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

1,558 approved reviews, newest moderated first

Customer
Feb 1, 2024
This is a great product for those who…
This is a great product for those who need reading glasses occasionally but don't want to carry glasses around.
Response from ThinOpticsFeb 2, 2024
Hello. We're thrilled to hear that you find ThinOptics to be a great solution for on-the-go reading glasses! The convenience of having them with you at all times is indeed a key feature. If you ever have more feedback or if there's anything else we can assist you with, feel free to reach out. Thank you for choosing ThinOptics!
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J. L.
Feb 1, 2024
The lenses seem very cheap and very…
The lenses seem very cheap and very flimsy. The do not sit on the nose like them are demonstrated in all the videos I've seen.
Response from ThinOpticsFeb 2, 2024
Hello. Your insights are invaluable to us, and I want you to know that we are committed to addressing the issues you've raised. Please accept my apologies for any inconvenience or frustration this may have caused you. I will be sure to share your feedback with our design team for them to look into.
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Gaston Martinez San R.
Jan 26, 2024
Excellent customer service
Excellent customer service. One of a kind!
Response from ThinOpticsJan 29, 2024
Hello, Gaston. Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. Providing top-notch service is a priority for us, and we appreciate your feedback. If there's anything else we can assist you with or if you have further comments, feel free to let us know. We're here to help, and we value your continued support. Thanks for being a fantastic customer!
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Robert P.
Jan 25, 2024
Best product and customer service …
Best product and customer service anyone could ask for. Have many of their products and have used customer service two times over the years. One for a problem with the nose piece. (Which they changed quite awhile back) and the other time about scratches I was getting on one of my glasses from taking them in and out of the case repeatedly. In both instances I never asked for a replacement, just had a question, and both times they immediately sent me a replacement. Amazing!
Response from ThinOpticsJan 26, 2024
It gives us much pleasure to know that you’ve chosen ThinOptics as your reading glasses through the years Robert! Your kind words encourage us to continue doing our best to make sure we continue bringing convenient eyewear to our valued customers. Thanks again, and have a wonderful day!
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Charlotte
Jan 24, 2024
Above and beyond
Ian was so kind and helpful! This company is what customer service should be. Ian went above and beyond my expectations. I would recommend ThinOptics to anyone who needs glasses “ to go” Thank you so much!
Response from ThinOpticsJan 25, 2024
Hello, Charlotte. Thank you very much for your kind words and positive feedback about our dedicated team member, Ian, and your experience with ThinOptics! We are thrilled to hear that Ian's assistance exceeded your expectations, and we appreciate you taking the time to share your satisfaction with our customer service. At ThinOptics, we strive to provide exceptional service and high-quality products to our valued customers. Knowing that Ian went above and beyond to meet your needs is truly rewarding for us. We understand the importance of reliable and convenient eyewear, and we are delighted that you found our "glasses to go" solution beneficial. Your recommendation means a lot to us, and we are grateful for your support. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We are here to ensure that your experience with ThinOptics remains positive and enjoyable.
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Cindy
Jan 22, 2024
Love the key chain readers
Love the key chain readers. I'll never leave with out my glasses now. They're pretty comfortable and stay on by themselves. I plan to buy these as gifts for my friends
Response from ThinOpticsJan 23, 2024
Hello, Cindy. Thank you so much for your kind words! We're delighted to hear that you love our key chain readers and that they have become an essential part of your daily routine. It's fantastic to know that they are not only comfortable but also practical in ensuring you never leave without your glasses. We appreciate your plan to buy them as gifts for your friends. It's always wonderful to share the joy of a reliable and convenient accessory with others. We hope your friends will enjoy them just as much as you do.
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Johannes
Jan 22, 2024
satisfied overseas long-time customer
I am an overseas customer since 5-6 years, and due to some little mishap with the key ring, my glasses broke. This happened only twice in all that time, and in both cases, under its life-long guarantee, Thinoptics replaced the glasses for free. The first time they sent the new set overseas, and without postage charges, although free postage doesn't fall under its guarantee policy; and once within the USA itself, although usually it can only be sent to the same (in this case overseas) address. All correspondence was very prompt, friendly and client-oriented, and I was and am very satisfied with Thinoptics products and services. The rather long time between the service and my review is due to my travels since that time.
Response from ThinOpticsJan 22, 2024
Hello, Johannes. Thank you for taking the time to share your experience with us. We truly appreciate your loyalty as an overseas customer for the past 5-6 years, and we're delighted to hear that despite the minor mishap with the key ring, our lifetime guarantee has been able to provide you with the necessary support. It's wonderful to know that we could promptly address the issue not just once but twice, and we're glad to have exceeded your expectations by sending replacements overseas without postage charges. Our commitment to customer satisfaction is our top priority, and your satisfaction is a testament to the dedication of our team. We understand that life happens, and the fact that you've taken the time to share your positive experience despite the passage of time means a lot to us.
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Dan
Jan 20, 2024
Review from a satisfied customer in the Philippines
Speed in responding and the excellent after service provided by the company. I already referred THINOPTICS to my family and friends, along with the assurance of your quality and efficient service. Keep up the good work!
Response from ThinOpticsJan 22, 2024
Hello, Dan. Thank you so much for your kind words and for recommending THINOPTICS to your family and friends! We're delighted to hear that you've had a positive experience with our company, from the speedy responses to the excellent after-service. Your satisfaction and trust mean a lot to us, and we're committed to maintaining the high standards that you've come to expect.
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