ThinkwellReviews of thinkwellhomeschool.com

Response from ThinkwellAug 14, 2026

Hi Kristen, Thank you for your feedback. We're sorry to hear about your experience. After looking into this, we weren't able to locate the email you mentioned sending a week ago, so it appears it may not have reached us. We understand how frustrating that would be, and we're sorry for the inconvenience. As soon as we received your email last night, we reached out today and have been working with you to resolve the issue regarding the Prealgebra Companion Book. We appreciate the opportunity to make things right and hope we've been able to help. Providing responsive, personal customer service is something we take great pride in, and we're sorry this experience didn't reflect the standard we strive to deliver. We appreciate your business and hope your student enjoys the course!

Response from ThinkwellAug 13, 2026

Thank you for taking the time to share your thoughtful feedback. We're glad you found value in the overall structure of the course, and we appreciate your candid comments about the videos and notes. Our Biology and Chemistry courses are among our earlier course offerings, and while they've served many students well over the years, we recognize there's room to refresh and modernize them. Updating our science curriculum is an important part of our long-term roadmap, and feedback like yours helps reinforce those efforts. We truly appreciate you giving Thinkwell a try and wish you continued success in your studies.

Response from ThinkwellAug 19, 2025

Hi Justus! We’re so glad to hear you’re enjoying the math! 🎉 Thanks for sharing that with us. About the messages—totally understand how a crowded inbox can be frustrating. You can adjust your email preferences or unsubscribe from non-essential updates at any time, and our support team would be happy to walk you through the steps if needed ([email protected]). Thanks again for your feedback—we really appreciate it!

Response from ThinkwellAug 19, 2025

Thank you for your thoughtful feedback—we’re always looking for ways to improve the class experience. Could you let us know which course you’re currently using? That will help us guide you more directly. As for the worksheets, you have two options: you can print them one at a time, or, if you prefer everything at once, you can use the e-book version of the companion book, which makes it easy to print the full set in one go. We’d be happy to walk you through this step-by-step—please feel free to reach out to our support team at [email protected]. Thank you! .

Response from ThinkwellAug 19, 2025

Thanks so much for your detailed feedback—we’re glad you’re enjoying the course layout, design, and especially Professor Burger’s teaching! 🎉 You make a great point about the multiple-choice quizzes. To get more of that “show your work” practice, we recommend using the worksheets and companion books, which are designed for free-response solutions. And, depending on the course, our printed Quizzes and Tests books include items that are also free-response. We really appreciate your insights and are happy to hear you’d recommend Thinkwell. Wishing you continued success with your math journey! —The Thinkwell Team

Response from ThinkwellAug 19, 2025

We’re so glad you enjoyed the lessons and practice—thanks for sharing that! You’re right, our courses are built for a broad audience, so sometimes they don’t match every state exam exactly. Your feedback is super helpful, however, and we’ll do our homework on the NY Regents to see how we can add more content to support it in the future. Thank you! —The Thinkwell Team

Response from ThinkwellDec 16, 2024

Thank you for sharing your feedback. We understand how important timely subscription reminders are, and we’re exploring ways to implement automated notifications for 60, 30, and 10 days before expiration. We also apologize for the inconvenience caused by the chat box overlapping the sign-in area. We've updated this feature to allow you to move or collapse the chat box pop up in your browser window. Your input is invaluable in helping us improve. If you have any further suggestions, don't hesitate to contact our support team at [email protected]. Thank you for choosing Thinkwell!

Response from ThinkwellDec 16, 2024

Thank you for your honest feedback. We're glad to hear you found Thinkwell a good resource, and we take your concerns seriously. Our goal is to strike a balance between practice and conceptual understanding. While we aim to provide clear instruction through our video lessons, we understand that additional explanations or worked examples could make the practice materials more helpful. Professor Burger makes a great effort to emphasize understanding the 'why' behind the math rather than resorting to memorization. We'll aim to do a better job in highlighting this going forward. We appreciate your insights and your time in sharing them. Feel free to reach out at [email protected] if there's anything specific you'd like to see improved. Your feedback helps us grow!