Jessica L.
No call back only emails.
no access to the product that was purchased. No call back only email. Lacking customer service. Time consuming. Poor communication.
Response from ThinkwellSep 4, 2026
Hi Jessica, We're genuinely sorry your first experience with Thinkwell was frustrating. We did receive your voicemail on September 3 requesting a callback on September 4, and we honored that request while also emailing you login instructions and a temporary password in an effort to help as quickly as possible. When we spoke by phone today, we stayed with you until we identified the issue and were able to get you into your purchased course. We understand how frustrating it is when you expect to start learning and can't immediately access your account. While we're glad we were ultimately able to resolve the issue, we're sorry the experience didn't meet your expectations. Our goal is always to provide prompt, personal support, and we're disappointed that we fell short for you. If, after today's resolution, you decide Thinkwell isn't the right fit, please contact us directly. Although you mentioned our refund policy during our conversation, we'd be happy to make an exception and issue a full refund. We hope that our efforts today, including resolving your access issue and offering a refund if you'd prefer not to continue, demonstrate our commitment to our customers. If so, we'd be grateful if you would consider revisiting your review. —The Thinkwell Team