ThinkGeekReviews of thinkgeek.com

I tried placing an order for some Christmas gifts for my husband, and my order was auto-cancelled by their system. The automated email stated there was something "unusual" about the order, and therefore it was cancelled. The reason given in the email said it usually is due to billing information not matching up. I double checked to make sure I did not make any typos, and the information was correct. When I called their customer service department the information they said was wrong was my zip code. I did not use the wrong zip code, my billing information has been the same for years. The only advice customer service gave me was to call my bank and ask them what my billing zip code was, even though the email says: "Another option: bypass the TimmyBot 9000 entirely and talk to a human. That's why we're here. Give us a ring at 888-433-5788. 24 hours a day, 7 days a week, and we'll help get your geeky stuff on its way to you." Of course, when I called their customer service they just said to call my bank and then call back. I tried placing the order again, and it was cancelled again. So apparently, ThinkGeek doesn't like money. what kind of business does business by not letting people purchase things? I won't be trying to conduct business with them in the future, I'll have to find another way to get the same items or we'll just go without.

Ordered and recieved item not as described.would not pay to have it shipped back plus im out the money I paid for shipping to me. False advertising.

I bought some gifts for the holidays, and oh my lord... (1) It never came and (2) I called and emailed so many times and the wait time was literally more than an hour!! I called multiple times and no answer. Shady. So I just called my credit card company to reverse it and apparently they said that company is on their watchlist for fraud.

I've order from Thinkgeek before and had no problems, but I must say, I echo what the other reviewers have said. Christmas is busy time; I understand. However, waiting for four hours on the phone (on two separate days) and not responding to emails is not acceptable. I mean, come on, you know it is going to be busy, pull yourself together! I still haven't gotten a response about my order and it has been over two to three months. I decided to just forget it, but I would not recommend people buy from them.

"If I can I will give 0 star. I ordered just 1 item from the company with 3 day shipping which spend almost 3 days to wrap ?! And I still didn't got it. Because they let me used a "Po Box" when I ordered, and obviously it shipped by UPS... Yup, I was wrong, I should double check when I shopping, the "tech & geek "website, can't tell I typed in a "Po Box" that UPS not delivery in. So for changing address, UPS claimed only the sender can changes, but guess what! ThinkGeek refused, because it's not a right "procedure"?! And the contacting result is I typed in wrong address? they can do nothing. WTF I even have to pay for delivery fee WTF!!!!!!!!!!!!!! "

I ordered a small gift on December 3rd. Three weeks later I email them for a shipping update. Three days go by, and I never receive a response back. I call them, and had to wait on the phone for over 2 and a half hours. The rep tells me that it was never given to UPS. He is going to replace it, but at first wanted to only send it standard shipping. This is a Christmas gift, and eventually he agrees to expedited shipping. Two days go by and it still has not reached UPS. I use the online chat and waited over an hour. After waiting the second time, the rep could not care less and basically tells me that it will get here when it gets here. Nothing was done to assure me that it was given to UPS this time. She completely blew me off. This was the worst shopping experience and I will not order with them again. Do yourself a favor and use Amazon instead.

I could not be more frustrated. If any of you have even thought of going through ThinkGeek - just...just don't. My first time with them. I order stuff for Christmas mid November trying to plan ahead. My order got to me on the 20th. One item, the Aperture Science Portal Gun, was shipped damaged. So I call (and let me tell you, any time you call these guys, it's like they have 1 or 2 people on staff because they'll tell you you're caller 10 and you'll wait 2 hours). I finally get someone and I ship it back. Sadly, they refuse to reserve the item for me ("it wont go out of stock, we have plenty"). I have little choice here. It gets to them and...nothing. For a week I get no calls or emails confirming they received it or are sending my item back to me. So, of course I call. I'm told that they don't have it. UPS has a signature that they dropped it off to Tom at their front desk >> and they insist they don't have my return. I keep calling. Finally, someone says that 'my return expired and that's the issu--- no actually it's that it is out of stock' >> you don't say. At this point, I just never want to deal with ThinkGeek again and want my money back, but my headache isn't over. They try to first refund me $50 for my order (it's listed as 119$ but I had a total of $70 on my ENTIRE ORDER, so of course all those discounts are on this one item right? what a joke!). I explain how seriously frustrated I am and they tried to wow me with an offer of 15...no, 20$ off a ThinkGeek store item instead. I refuse and she gives me 'more than my order is actually worth' - $82 back. How generous, expect I actually paid 95$ on the item. After having to explain the most obvious fact that the total discount is on the total order and not my single item and that I actually should be getting 95$ for my item - she checks and confirms ... giving me just the 95$ for the hassle. So first my item is damage, then it disappears in their hands, then they try to rip me off on getting my refund? What...a...joke... That's just the item I had an issue with too. The other items were about as expected - pretty cheap in quality for what I was paying, but I expected that to be completely honest.

Thinkgeek is a horrible company to deal with. I was waiting for a parcel and had it expedited to me (I paid extra for expedited shipping). It was 2 days late and having past the occasion, I did not need the items. Now I have been calling to get the items returned and refunded. I have called customer service (which is actually a bunch of incompetent people) 4 times now, on hold for an hour each time and still no refund. They claim each time I have been given my refund, but I don't see it. I call back and apparently each time, some "error" occurs with the last person who was trying to implement it. I am now fed up with the outrageous and completely disrespectful company. They are a bunch of liars and thieves and seriously should not be entitled to be a corporate entity.