ThinkGeekReviews of thinkgeek.com

I ordered some products over thanksgiving weekend thinking there is more than enough time to get the goods before Christmas. How very wrong I was!! The day after I placed my order I received a dispatch email and a tracking number. The following day I tracked the order and it stated label created. Two days later it says the same. I emailed them asking if the order had in fact been dispatched, they told me they had received the order. Not what I asked. I emailed asking asking them to confirm dispatch....same reply. I went on live chat and asked the same question. After 30minutes and only 3 responses from their agent could only tell me the order had been received meaning the dispatch email was a lie. At this point I lost confidence and involved PayPal. I told them I wanted to cancel the order. Think geek responded with the tracking which has now began updating! However 2 days later it had stopped. And it still hasn't updated. PayPal found in my favour and fully refunded me. Do not use this company. Their CS is appalling. If you do decide to risk it, use PayPal at all costs. Make sure you're verified so you're fully protected. PayPal will step in when ThinkGeek inevitably screw you over!

I'M STRONGLY RECOMMENDING THAT NO ONE EVER DO BUSINESS WITH THIS COMPANY. I have been trying to buy a friend a gift certificate for his birthday on this site for the past month. Each time, their automated system cancels the order the following morning and sends me an email advising of some conflict with the billing information. All while a hold is placed on my account for the order total for up to a week an a half. No one working at ThinkGeek can tell me the specific issue. In my entire life I have never ever had this problem with any other website I've placed an order with. If you think that I'm alone on this view just take a look at all the problems from customers HERE ON THIS PAGE!

Horrible. I placed an order for $59 on black friday (November 28th). This is my first and last order from Thinkgeek. My package reached my town on the 7th, to the WRONG address, and i reviewed my order it was their fault, and was returned to sender one day later (december 8th) so i started calling around to find out what was going on. The FIRST call i was on hold for 40 minutes (which after reading these reviews sounds like not very long), and when someone finally answered she sounded very monotone and like she could give a ****. She told me to call UPS and see if i could have them reroute it back to my address and that if it is returned to them that i would get my refund and i could reorder those items. Makes no sense, why would i want to go through all that again?! And i ordered on black Friday for a reason..i called ups they said it was delivered to the post office. I called the post office they said it wasn't there. I called ups again they said yes it is, gave me a tracking number. Post office said it was returned to sender in Ohio. Now I'm on hold with Thinkgeek for the second time, 65 minutes in, the music is giving me a horrible headache, and I'm going to be demanding to speak to the supervisor. I'm very disappointed, i was looking forward to these Christmas presents for my family, but the hassle is not worth it. I understand it's the holidays and it's chaotic but no one knows where my package with $60 worth of product in it is so I'm frusterated. Thinking of contacting the better business Bureau if they are unable to help me this time as well. Totally ridiculous. I thought i would love this site, everything looks amazing. But the customer service is absolutely horrible.

Let's see, first I tried to buy something off their website, and my card was declined because of my own cardholder company. But once I sorted that out and tried to continue with the transaction half an hour later, it was already canceled. I tried to redo my order, but now it refuses to let me continue past the address stage. I tried to get in contact with the customer service on the website, but after 12 minutes of waiting, the rep closed the connection after one line from me. I've also been on hold for over 10 minutes on the phone. If you want your geeky goods, just go on amazon. It should be a much less frustrating experience.

A terrible company customer service is horrible. I found them to be a rip off my item was on sale for 69 dollars after choosing my shipping and I was about to enter my credit card it changed pricing went to 109 when I live charred they put me through a run around was contacted on Facebook and Twitter by them and never got back to me once I replied.

I'm sorry to share a bad experience, but I think this shop does not treat their customers with honesty. I have ordered a bunch of things from ThinkGeek, I've got a confirmation e-mail that everything is ok. Then nothing happened, I haven't received the items. Later on, I have checked that my order was cancelled without any apparent reason and most importantly ANY NOTIFICATION. I have had to contact ThinkGeek on their web site and I just received an answer that it's for "policy reasons". I tried to solve the problem but there was no intention from their side. I hope I will receive my money back.

Basically US exclusive on every decent product i tried to buy, from game of thrones glass, zelda/guardians of galaxy charm beads, starcraft 2 usb charger list goes on, clearly these people dont like money and UK business, had to say no and disappoint my son to some of his christmas presents because of this company. No excuse in my opinion, you should only let people from the US on your site because only they can order. Bravo... the shipping prices was very high also on the few basic items you could actually buy like slippers and i order from america alot, even on small items, shipping cost twice, three times the cost of the actual product.... Live chat was also down, so also took about a week to speak to useless support, dont use this company for anything.

I ordered for the first time from here in the UK. I placed my order and immediately needed to amend it, but there was no way to do that that I was able to find. As there is a time difference, I was not able to contact customer service until 3 hours later. When their customer service office opened, I attempted to do a live chat. This was a waste of time. The agent was able to offer no help often giving simple one-word statements that dismissal. I asked if there was anyone else who could help to which the response was a simple abrupt dismissal... "No". I asked for the customer service number and immediately called them to request upping the quantity of one of the items on my order. The stated that there was nothing they could do. A pain, but it is what it is. At this point I contemplated putting in another order but thought I'd hold off a day or two. I am glad I waited now because while my order cost me $67; the shipping was $46. But I really wanted the items and decided it was worth the extra money. It was also helpful that I had found a free promotional item to add to my order to offset the purchase price slightly. But while waiting, my promotional item was canceled due to being "out of stock". And I was also messaged by the delivery company stating that I owned an additional $37 for customs and tax making the grand total of Delivery $83. More than my actual order. Again I did live chat support. Again, no help. I was told of fine print which stated that custom charges were not included. I again asked if there was someone I could speak with who may be able to help. This time the agent gave me a wrong number and I had to look up the phone number myself. When I got an agent on the phone, she empathised but stated there was nothing to be done. The agent did offer me a $10 voucher but little good that does me when the price to ship from this company costs over the amount of the original purchase. I requested that refund be put back onto my card. The agent was not able to authorize this so she offered to pass me along to her supervisor. After sitting on hold (which is costing me international rates) she came back on the line to tell me her supervisor was on another line. I could hold or give my phone number and she would get back to me. She never called. I had even selected to send the items to the UK when placing my order so it could calculate the appropriate amount to get the items to me. The amount to "ship" the item should be the amount that it costs me to GET the item. I have had deliveries from the US using Amazon and Thailand using Etsy and none of these packages required additional delivery fees. This is unacceptable practice as well as unacceptable customer service. I won't be ordering from ThinkGeek in the future even once back in the US. In addition, I have geeky family and friends in the US who have refused to purchase from them going forward. What would make this right for me at this point would be to refund the $37 back onto my card. I would also like them to add a tick box to their order form when selecting delivery to the UK which asks that you understand there may be additional customs and taxes due. This wouldn't undo the fact that I did not get one of my items due to their inadequate stalking during a promotion, but it would definitely give me faith in ThinkGeek's ability to look out for their customers and the relationship they have with them. Lori