ThinkGeekReviews of thinkgeek.com

I came to this website looking at the reviews and I was really shocked with all the bad reviews. I decided to still give it a shot and this site (considering I had a gift card). I ordered my item and put my gift card in. I needed to pay $3.21 on my actual card because I only had $20 on my gift card. Pretty normal. I put my card info and get my receipt. $3.21. Sweet! I looked at my bank account and I was charged $43.21. I contacted customer service and homeboy said "oh let me investigate". That was the last I heard of him. I was waiting for HOURS. Till this day I don't know where my $40 is. Just stay away from them.

BEWARE! EXTREMELY POOR CUSTOMER SERVICE & REFUND POLICY!!! Wouldn't cancel an order placed an hour before even thought it would not ship for a few more days. They said item could be returned for credit. Receipent returned shoddy plastic coated glasses set. They did not refund shipping nor refund to my credit card. If I don't want to just give them $50 (order was $61+), I have to order something else from them and pay shipping again. Neither I nor the Receipent of my gift will ever order from them again!

This is the first time I review a seller, I bought a product which their website listed the features very ambiguously at best. I believe it was outright misleading, but we can give them the benefit of the doubt about that. However, when I requested a return, they advised me they not only expected me to pick up the outrageous shipping charges back and forth, but their RMA includes language that makes you wander if you will get a full refund when they get it. I am not sure I will return the product, as their approach to customer service adds insult to injury and I would simply be offended if they took the product back and did not give me a credit even for the product. we'll see

I bought a t-shirt and sweatshirt from them. I live in NJ where we don't get charged tax on clothing or shoes. I was charged tax on my order then told I was wrong they do charge tax on clothing I have only lived here for 50 years. Then almost a month later my order was still not shipped. Canceled will not do business with them again might even stop doing business with GameStop

I placed an order around Christmas with ThinkGeek. I understood it might take longer to ship, especially where I am (Canada). A month later, I contacted them asking for an update as I haven't received my order. Customer service informed me that the order had "made its way back" to its warehouse and they would refund me. When I noticed I only received half the money back, I contacted them again, but they told me that they don't refund shipping in cases where the shipping error is on the customer's side. However my address was perfectly correct, and my buzzer goes straight to my phone, so there's no way I would have missed a shipment. Also the tracking info said the package had never left the state of Ohio. They came up with some excuse of their shipper not updating the info properly, but that it's still somehow my fault. This is essentially theft. The package clearly never made it to my house, yet they're claiming it's my fault I never received it. How is this an acceptable business practice? ThinkGeek is keen on failing to make an effort to ship their orders and pocketing any money they make off shipping. This is unacceptable. NEVER shop with ThinkGeek.

Do not let the hot products and sleek layout fool you. Ordered items to use a coupon. Payment went through on hold. 12hrs later, received notice that it was not accepted and i should make a new one or contact them. I cant make a new one because the coupon expired. took over 2 hrs to get an agent. Was told that I had a freight forwarding address and they do not ship there. I have purchases MANY things more expensive than those orders and it is paypal confirmed and verified. They cancelled and would not budge. For a company that a lot of other sites features on, I think people should stay away and stop supporting them.

My son received a new Minecraft torch from a secret santa at school. He was pretty excited to receive the gift but after inserting batteries (and trying all manner of them and methods of insertion) we were unable to get it working. Since I've no idea who purchased it or where the got it I decided to contact the mfg, on the box it says Designed and Manufactured by ThinkGeek Inc. I attempted to use their online help service to get a repair or replacement. They were adamant that they must have the original order# or email address of the person whom purchased the gift. Basically I was told their products have no warranty, steer clear of anything they manufacture.

At the end of every year I purchase gifts on clearance from anywhere I possibly can. The reason I do so is twofold. 1. I utilize the majority of them for toy drives and for charitable causes and I rather not pay full price. Those who know me understand the work we do in this area with local organizations in Compton and the surrounding communities. 2. To a lesser extent, I give them away as presents. Finding toys for young children is a lot easier than finding quirky cheap items for teenagers or older individuals which is why I enjoyed the ThinkGeek selection. A quick visit to my home will find a trove of items ready to be donated or gifted. ThinkGeek sent me via email a code for 10%, 20%, and 30% off. I was delighted to see that it was applicable to all their items so I proceeded to place a large order. The final tally, even after trimming it down was over $2k. But I was delighted to have saved over $1k because of the 30%. The following day ThinkGeek sends me an email stating that my order was cancelled but did not state a reason for it. For three days, I attempt to call Think Geek or engage them via their Live Chat. During my longest attempt I waited 45 minutes on Live Chat for an agent and was not successful. My various emails, to date, have never been responded to. I have confirmation that tickets were created but the 2 day response turnaround has come and gone. Yesterday I decide that I will not fail and I waited for over half an hour on the phone for a customer service rep to pick up my call. Once the rep appeared on the phone there was an air that can best be described as frustration and coldness. I have called companies before and there is, at the very least, an acknowledgement, that a customer has waited. Therefore normally a conversation begins with a brief, sincere, "thank you for waiting." Not here. Instead it was o.k. you're next, what do you want. I commented on my wait to the customer service rep and it was responded to with silence and an awkward, "yeah we're busy here." I gave the rep my name to which, during the entirety of the conversation, she mispronounced. I proceeded to explain the above to the rep who after a moment stated, "you ordered too much stuff, you can't order more than 5 of the same item." To this I replied with a twofold answer: 1. O.k., no problem, I can reduce any items over 5 to the allowed amount and 2. why did your site make no mention of this at all? Why did the order go through and why did the email sent canceling my order make no mention of this "hidden" policy. Her answer blew me away. "We did stop you; we canceled your order." I informed her that she was missing the point of my question to which she replied, "Look I just started working here...I don't know." I asked if there was someone who can help me with my order. After a 4 minute wait, a person named Rocky (I think) identifying himself as a supervisor got on the phone. I also gave the supervisor my name to which, during the entirety of the conversation, he mispronounced. I will pause to say that from the moment he got on the phone I knew two things just from the tone of his voice, 1. this guy was not going to help me and 2. he didn't care. I explained everything above to him including the interaction with the rep. He grunted (yes, he grunted) and simply mumbled something to the effect of, "yeah...well sorry." Then he repeated the 5 a piece hidden policy and I repeated my answer that I had no problem with that. He then grilled me as to why I wanted so much stuff; a question that really bothered me because 1. it was none of his business and 2. it is not relevant. But I kept my composure and informed him that I purchase these items on clearance mostly for charitable causes. Then he sarcastically says, "well it's nice that you can do that." I did not know what to do at this point. He then states that he will contact corporate and get their response. With his enthusiasm, I already knew what my fate was going to be. What completely shocked me, the final insult, was that he did call me back and left me a message. Because I am rarely home I have as my mailing address one of the stores I own (some of you know that I own several businesses); this store in particular sells apparel, art and collectibles. They told me that they did not want me getting the items at such a big discount because I owned the store. My jaw dropped. I own several stores and what I ordered would make no dent in the inventory i.e. the order is insignificant quantity wise; but they told me that, no, they did not want me having the items and that I can always order them at full price (as if I did not know that). In essence, I own a store and, to quote them, "they did not want me making a lot of money off this stuff" so they will not honor the order. In the past my experiences with Think Geek have been positive but I am witnessing a decline.