ThinkGeekReviews of thinkgeek.com

DO NOT USE IF YOU LIVE IN THE UK! Others have noted this, and I wish I'd seen them first! You think you don't need to pay duty on novelty items like Think Geek merchandise? Correct. But unlike other companies, Think Geek charge YOU for import taxes AND the brokerage charges that UPS also add to deliveries. This means I paid £25 to collect a £50 order! AVOID unless you want to add 50% in your head to what you think you're actually paying. Absolutely appalling. I have purchased plenty of items from overseas and have never had a company dodge import taxes like this.

Absolute joke! Not only was I paying over the odds in the first place for a few novelty gifts but in addition to the £19 shipping charge, I was met with a bill for £26 of outstanding fees upon delivery. Having spoken with the company, they advised that this is not their issue and that even if I want to return the items, I would have to not only pay the £26 but also fork out further money for return postage!!! Needless to say, I've ultimately ended up paying more in admin costs than the actual products! Never again.

I've only used this website once and it will be my last time. I order a watch for my husband on May 10, 2017. I was charged on the May 17, 2017. As of 21st May 2017 I still haven't received my order. I was told that my order was shipped the very next day and for some reason my order went to a different city. Even though they were able to charge my billing address but wasn't able to deliver to the same address. My order and not going to North Augusta, SC and was rerouted to Jacksonville Florida. I live in South Carolina and I have no idea why they did that. The representative told me that they recommend me to call the Jacksonville post office. First of all why is it my responsibility to track down my package if you guarantee a safe delivery. After I asked to speak to a supervisor or manager they decided to change their approach. The watch is en route from Jacksonville to South Carolina and "should" arrive today. He asked if he could send one from the warehouse in which they still have them in stock. This could have been avoided if they followed up with their customers.

I have really enjoyed working with this company and spent a considerable amount of money here. Just before Christmas however they shut down my ability to log in and order. I sent an email and they sent a reply immediately and said to call. When I called the woman who answered the phone was extremely short with me and told me to try all these different things. I had already done them and said so she said well I'll reset it here and it will work. It still doesn't. There was no email or phone call to see if it was solved despite me emailing them again.ha I will not call again, to be talked down to, I mean they don't have the time of day for their customers. I guess they have enough. I can't say anything bad about delivery as it always came quite quickly. But I can find another place to spend my money. Such a shame they have awesome stuff for gifts and I have 3 weddings coming up.

I ordered from ThinkGeek on 2/4/17 for a Birthday present needed on 2/24/17. Today is 2/22/17 and the items have not been received. The tracking numbers ThinkGeek provided are not even valid or registered with the shipper. So tracking is not possible. I have emailed and call ThinkGeek customer service, and unlike most businesses that care about keeping customers, they did not offer to send out a replacement. If the original ever showed up I could send it back. No,No,No...just wait until 3/1/17, for it to show up, and it will be investigated. Very dissatisfied in this company and their incompetence and indifference.

THE WORST CUSTOMER SERVICE. I think they hire actual monkeys.... I had to follow up 3 times with my request to get the info I needed. Then the last response was so incomplete, I had to go on their chat function at 2pm and am still waiting (2:27) which is to simply get a shipping label for a return....get it together ThinkGeek. PLUS they make the customer pay for return shipping...utter nonsense to be asked to pay twice for shipping. Cool products but I will never be buying from you again.

Very undependable when it comes to delivering on the order one placed. Hours after placing it, you get an email stating that your order has been canceled. Thinkgeek sucks! Trying to reach customer service is another terrible experience. You are made to wait for so long (>30 mins). The music that plays on the phone as you wait is crap & put in there to make you hang up. Upon getting through, you learn that the item you ordered hours before is no longer in stock. All the exercise has been a total waste of time. I do hope that this fecal company goes bankrupt to spare consumers from further nightmares.

All I can say is don't use this vendor. I placed an order that I wanted to cancel. I couldn't find a cancel link on their site so you need to start a chat session. Even though the order said it was still processing she said I couldn't cancel it. If I refused shipment I'd still be charged for the item. She didn't even bring up doing an RMA so I asked about that and she said I could, but I have no idea of all the hoops I'd need to go through for that one, but am guessing they would make that as painful as possible. Very very bad customer service and an inventory system that needs to be tossed in the garbage. The best think you could do is to stay away from this site and find it elsewhere. Be suprised if they are still in business within a year.