ThinkGeekReviews of thinkgeek.com

Garbage customer service, unwilling to go out of their way to assist customers, extremely poor communication avoid at all costs.

After being hit with an absolutely horrible customs fee/fine I contacted the customer services to let them know that due to not being able to pay the duty I had also been hit with a fine that equated to 50% of my total order. The only response I got from the customer's service was being told that they warn you on the site. The single line somewhere on the checkout page (in 11px font) of them not being responsible or able to collect the fee for customs is not an adequate warning and I have been on many other international sites where this was function had been made available to me. The customer service experience was basically someone copying and pasting the same lines over and over again and it would have been better if they were just honest and stated that they don't care. I don't mind paying the duty on imported goods but the fact that it was never an option given to me means that there was no other outcome than for me to receive the fine. It was made abundantly clear how much they value their customers and I will not be using them again.

Payed for everything and never prossesed the order. When questioned via email they never responded. Via chat my order didn't exist and they couldn't help. Still waiting on a refund after a month

First off, when you order to the UK, you see very clearly what the shipping charges will be, and I expect them to be on the high side. What I didn't expect, because they don't list it on the page detailing your charges is that when the item arrives you will pay an addition £26 (for items that cost about $25 in total) as a customs fee. (But it's a import fee that thinkgeek passes onto the consumer-that many other companies don't.) I think it's a really shady business practice not to let customers know about this charge upfront. (t's buried on another page on their site that most people don't need to go to and look at.) If they explained the extra customers charge uprfront, I wouldn't have ordered. If they were confident in their business practices, they would be transparent. But now, I would have to pay for that fee and the return shippng fee, which after the original overseas shipping fee is between three and four times what my item was worth. So, I paid the customs fee to UPS, and they still haven't delivered my order. I called them Monday evening-when I was told it would be taken care of on Tuesday. (Tuesday it never came.) I called earlier today and was told that it just hadn't been sent out and that they would have the depot call me to get it out today. They didn't. So I called back, and I was told that they tried to deliver it yesterday. And that there was no one there at around 9:30. I explained that it couldn't be true. There was no shipping card or anything left. And it's an office building with 700 people working there-many of them from 9-5. Then I was told, well there was someone there, but they didn't have a reference number as proof that you paid and the delivery driver wouldn't be able to confirm that. I paid that fee two days ago. I have a reference number. (And isn't two days enough time to update the invoice to show that.) They are now supposed to deliver it to a new address tomorrow. Finger's crossed. But I have no hope. And since thinkgeek has already collected my money and so has UPS, no one seems all that inclined to figure out where my package is and how to get it to me.

DO NOT order if you live outside of US ! They use UPS exclusively. Who just rock up at stupid times at your door, while you work, and because they lack infrastructure, they just repeat this moronically 3 times. You end up having to chase them and ThinkGeek up for ages and both of them are beyond ridiculous in their responses. ThinkGeek had a long lag in responding and their chat was begging me to sort it out myself. UPS on the other hand just kept on moronically repeating the same info I had already and even supplied me with incorrect delivery times. 4-7 hours earlier than they had said. Their explanation was that they had estimated it according to the previous day's delivery.... Yeah, thanks, Einstein. Lesson: if they use UPS, do not buy.

Sent the item economy UPS, so when it reached the UK The Royal Mail got their hands on it for unknown reasons, then proceeded to charge me twice what the item was worth in handling charges. Refused and returned item. I'm no stranger to intl ecommerce and taxes, but when you pay for UPS you shouldn't expect those clowns at the Post Office to bungle everything as usual. How is it even allowed that the Royal Mail handle UPS shipments just for a cut? Live n' learn!

Ordered an item at ThinkGeek that got stuck in a UPS warehouse due to a damaged invoice. I've had contact with their customer support three times but the issue still isn't resolved. My package has been stuck in the same warehouse for well over a month now. To make matters worse UPS has already stated that I will have to pay an additional €25,- by the time the invoice papers are cleared in order to release the package. Long story short, terrible customer service, definitely not worth ordering here if you live outside of the U.S.

Do not buy if you live in the UK - their courier slaps a huge £25 import charge on the order - customer services were honestly the most arrogant and rude I have ever dealt with - horrible experience.