ThinkGeekReviews of thinkgeek.com

Wow!!! When the computer system rejected my coupon and I called for help I was told repeatedly by customer service "Computer issues are not our fault, so you can pay full price or do without!" Very rude!!!!!! No help what so ever!! Horrible business practice! Major scam!

I suggest you this: DON'T BUY if you live outside US... They declare the original price of the item (even if you get it at 50% off) so you have to pay import fees on a higher value... For this reason, since they use UPS, you are going to pay them at least €18/€20 in taxes... I paid 24 USD (items+shipping) and have to pay the same amount as import taxes because they declared the original price instead of what I actually paid...

Horrible customer service! I order from Canada. Most of the time when they have "bonus" or "free" offers, they don't work. I contact customer service and I get a childish reply "Uh oh, it seems like you missed the great offer! Oh well! Better luck next time" Really? Why not offer it? Or make up for the offer? Instead you get a stupid reply. I also ordered a product that was $99.00 the next day it was on sale for $59.99. I asked if they had a price match or price protection policy. The response I got was "No!". Talking to Jeff (apparently the manager/supervisor is like dealing with a child (click and paste answers), childish replies and no help at all. He should be fired. They also like to ship with UPS and UPS charges very high fees and duty fees to ship to Canada (even though you select the USPS shipping option). Why is this horrible scamming untrustworthy business still in operation? Shut these scammers and liars down!

Junk Stuff.... DO NOT WAST YOUR MONENY!!! Horrible Customer Service Ever.....!!! Beware of this company,THINKGEEK!!!

I ordered a bag but my order was canceled. There must be no stock. the worst shop

had to pay an extra £24 cash on delivery for one hoodie, WTH!?

UK Customer. A couple of years ago, I ordered an item that was on sale for around £15. I used the last of the money I received as a gift for my birthday, so at the time I didn't really mind that the shipping cost was MORE than the cost of the item. However, when it came to the delivery, I was out and a family member answered the door. Apparently it was then advised that there would be an additional customs charge for the item. At this point I was already paying twice the cost of the item and now I was expected to pay a similar amount just to receive the item! I contacted the customer service team and they simply did not care. I refused to pay the additional customs charge and they would not take the item back, so I spent a large sum of money on nothing. This would have made me reconsider ordering from another country ever again, but not a week later I bought two items from another site in the US, that charged £7 for delivery and it arrived at my door, no extra handling or customs charges. So yeah, no explanation there, but I will simply never trust this company with my money again. Absolutely appalling and really disappointing.

Paid $20 in UPS brokerage fee for an order worth less than $40. Only after paying the ransom I found out the more expensive shipping option would've actually been cheaper overall. Due to their own incompetence, the only one who really benefits between the customer and ThinkGeek is UPS. Contacted them to express displeasure and they couldn't care less. As others have said and I also found out - do not order from ThinkGeek if you're outside United States.