Think EnergyThink Energy is an energy company with the bright idea to make clean energy simple, easy and affordable for everyone.
Think Energy (thinkenergy.com) has 464 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 90 reviews with 1 star · Clear filters
John M.
I wanted to save cost on my new home electricity bill to my surprise. My bill jumped 64 dollars. When I called the associate was appalled as well . She said I was still responsible for initial bill plus the cancellation fee.. needless to say , I had to cancel. I recommend them putting a different ad. They only increased my bill rather helping on cost..
John N.
I would love to know why my net meter reads that I produced 1100 kwh of electricity, but your company only credited me for 524 kwh. Why is the discrepency a little over half the amount I produced? Could you answer that for me along with everyone else who seems to be pissed off with your solar programs?
Lauren R.
Ive been with THINK for a year now... Never any issues until TODAY! I received a bill for over $800 for the month of July! They claim they sent me a renewal notice, and that my contract expired in July. HOWEVER, I have an email they sent to me on 7/23 stating that my contract was up in AUGUST!!! They are refusing to work with me and say I need to be put on a payment plan to pay the bill, DURING A PANDEMIC. Are you freaking kidding me??? I asked if I can send them the email I received, and they said no they have it!! Trying ot tell me that was an email stating that my doubnled rate cost was expiring!!?? So they plan on charging me EVEN MORE??? Ridiculous. I will be taking them to court if this is not resolved.
Michael F.
Absolutely the worst company ever. Never received a notice about the contract expiring, they could never prove they sent the notice, but they sure jacked the price up four times to $600. Really, these guys are the evil. Pure and simple. Avoid like the plague.
Michael P.
Rip off - Rip off - Rip off I went with Think to get a good rate AND I was putting in solar on my house. THINK wouldn't give me credit for the energy going INTO their system. Their meter readings didn't match the billing either. RIP OFF ALERT! after reading their reply below. STAY AWAY. I did an on question through their contact to ask about net metering. They replied they would allow net metering once approvals received. This is a company of 6 people, what a miracle of marketing! They must assign out support and communications. As I would never have signed up without the net metering. They should step up and honor their commitment, then I'll withdraw my comments.
Response from Think EnergyJul 6, 2020
Hi Michael, we're sorry to hear that you're unhappy with your Think Energy service. We reviewed your account after you submitted this review and we wanted to share what we've found. When you enrolled with Think Energy, you chose a standard fixed-rate plan. Normally, to receive credit for your excess solar production, customers need to select a plan that specifically allows for net metering. At the time you enrolled, Think Energy was not offering a net metering plan to the public. Additionally, the plan you chose contained no provisions about net metering or for providing credits for your excess solar production, which is why you're not receiving any credit for your excess solar production that's fed back into your local delivery system (managed by your utility company). Finally, similar to how your local utility company manages the local delivery system, they are also responsible for reading your meter. Your utility, then, reports their meter readings back to us for your billing periods. If you'd like, we can submit a request to your utility for them to re-read your meter. If you'd like to pursue this option, please contact us at 888-923-3633.
George G.
Last October 1,2019, our small church renewed our PECO Electric contracts on two accounts with Think at 7.3 cents after they had been billing us 11.0 cents for a number of months after our previous contract expired. It took them four months to actually change the billing to the new contract rate while they kept billing the 11 cents. My calculations indicated they owed us a credit of $859.19. After repeated calls to them starting on Feb 7 2020, and very long "on Hold" times, the 5/20/20 invoice shows a credit totaling $247.29. I will have to suffer along with calling them again to get the $612. George Gray - First Presbyterian Church, Flourtown, PA
Response from Think EnergyJun 5, 2020
Hi George, Thank you for your review! We take our customers concerns seriously and strive to incorporate the feedback that we receive and provide solutions where we can. We understand that this issue has been frustrating for you, but rest assured, we are looking into it. We'll have an agent reach out to you later today to go over this in a little more depth.
David
Reviewed an email from my Electric Company AEP saying I had signed up for Think energy is, never spoken to a representative, signed up for or agreed to switch. Not sure how this company does business as no one in my family has ever spoken to a Think energy individual. Done several "save money" generators in the past and each time bill goes up. So i would not and will not have agreed to this. Someone filled out information in my behalf that had no authority to do so. So not sure how this company checks the people they sign up are who they say they are. Because they never spoke with me
Elly T.
The billing at Think Energy is one of the worst I’ve had from a service provider. I pay all my monthly bills through my bank. I schedule the payments well in advance of the billing due dates. It takes Think Energy 10 days to cash the checks they receive from my bank, and then can’t get the payment posted properly to my account. The little I may be saving going with them instead of another company is being spent in time trying to get the billing straightened out. Unfortunately I’m locked into a 2-year contract but I’ll definitely be switching when that expires.
