Think EnergyReviews of thinkenergy.com

***Warning - ThinkEnergy immediately deletes any negative reviews and I had to jump through MANY hoops getting them to provide proof to me so I could keep this up, it took me a week and many others probably give up**** The door to door salesperson told different things to me and my upstairs neighbour and knowing he lied to her and me with different lies made me super uncomfortable. He took advantage of her not speaking perfect english and then came downstairs and said racist things about her to my spouse and I despite my neighbour and my spouse both being Chinese. He said our electric bill absolutely wouldn't go up. When I told him that was untrue given the number he was telling us, he 'clarified' it'd be 3-4 more dollars a month maybe. This is true in the best case scenario but in the summer with AC it'd be closer to $15 more /month. They also kept saying they were 'making sure everyone in the building switched over' and that they've already 'signed everyone up'. I used to work sales and this is a common lie unfortunately. It wasn't true and they'd only talked to us and one other neighbour then bailed. Its also not easy to cancel service, as he said it was. You have to call and they are closed certain days but don't say which online or on their phone menu. That seems like an easy fix but they haven't done it. Mostly it was the seriously misleading of me and my spouse about the price when we asked directly and of a family that didn't understand they were being sold something or what was happening. Not very ethical at all. Look out for yourselves and your neighbours against this. ******EDIT: they made a lovely insincere reply seen below then tried to take down my review again*******

I signed up to switch over to Think Energy. I received a confirmation number and was led to believe that within 60 days my energy rate would be locked in with this company. Not only did they not switch over my account, they failed to inform me that they did not switch my account. I called because my supplier was still my old supplier only now I am paying an exceptionally higher rate. I called Think energy and was told that my delivery company rejected switching my account. This was not true as I spoke with my delivery company and they said the only thing submitted was a request for my usage records. I confronted Think Energy about this and was finally told that they have a 2 month back log of requests and they would get to my account when they get to it. This is no way to run a business. When it comes to your electric service reliability and integrity is most important. Think Twice Energy is a more suitable name.