Think EnergyReviews of thinkenergy.com

This company preyed on my mom promising lower rates. I called and canceled the service on Nov 2nd 2017, it was not removed. I called again on 12/19 and canceled. It still was not removed. I called back on 1/30 to find out why it was removed and was told I didn't cancel it until 1/23. This is a rip off and her bill has doubled. I will be contacting the BBB regarding this company. It isn't right for them to prey on the elderly and not be held responsible for their actions. After talking to the representative again today 1/30, I am fed up with the excuses and will take action against this company. This company doesn't deserve a star at all but you are required to put one star in order to right a review.

Aggressive sales person coming to the door everyday. U won't save anything, it is a scam. Stick with your default state provider.... It is a load of bill lies.

$1800 early termination fee, when they screw up and started service when not suposed to. so far i havent been able to solve it, STAY AWAY!

I want to start off by saying do what you wish but this company isn’t saving you anything. I like an idiot signed up for this when I moved. I paid my bill monthly thinking nothing of it as it was pretty reasonable of a rate. I have a nest thermostat and it keeps my bill pretty low so I thought nothing of it until I actually looked at my bill. I was being charged twice the amount of my service and here it was because half was going to think energy. So I looked at a few bills and sure thing I was paying twice the amount of my service each month. So I called and cancelled it and sure enough as I am typing this review my bill dropped back to save me even more money. When I called to ask what service I was paying for the guy couldn’t even tell me. He just said we can cancel it if you would like. I legitimately wants to know why I was paying for it if I didn’t need it. Now I will be filing a lawsuit against them because I hate that they have been screwing over millions of people. Dishonest doesn’t even begin to describe this company, I see all their relpies but they are not even able to explain their service to me. Stay away from them. I can post my bills for anyone who would like to see proof. Save your money!

I just want to warn people about a very aggressive, misleading salespitch that I experienced. A "sales rep" came to my door and asked to see my energy bill because he was my new supplier of energy. I saw his purple shirt said "Think Energy" but his ID tag was not visible. I stated, "no thanks". He threatened me that I was going to have no energy supplier in 2 weeks. I asked him for his name and phone number. He gave me his name and his cellphone number. Does he think because i am a woman i do not know my rights? I am allowed to CHOOSE MY OWN ENERGY SUPPLIER!!!!! He would not take no for an answer and was rude. Beware!

What a crap company!Send out door to door people to bait you.Then 6 months in double the charge!Ih I See “your Sorry want to make it up”.Another stinking load of crap.I just talked with customer “service “they don’t want to make anything right!Not only that but I canceled service and guess what I’m screwed another whole month!Probaly the rate will be even higher!There goes my kids Christmas presents!DO NOT FALL for it!Horrible,horrible,horrible!!DO NOT USE THEM

Terrible sales pitch. Pretended to be sent out by the state, and wanted to switch me based on the guise that I had been 'recently overcharged'. Didn't ask me to sign up for anything, just went ahead trying to sign me up. Falsely tried to tell the electric supplier I was the husband of who was on the bill.

Totally disappointed with the company behavior. I signed up with this company in April 2016 with the rate of 6.3 cents when I moved to the area. I didn't realize Think Energy charges 9.1 after one year, which is about 50% jump in price. I paid all my bills automatically and electronically with my credit cards, so didn't pay attention to the details, which I really should have with the company like Think Energy. I just looked around other companies rates, I could rarely find any company is charging 9.1 cents now. Even more odd, the company didn't notify me for 50% price jump after April 2017, until yesterday (10/20/2017) by calling me and emailing me, even saying the mailing notice they just sent on October 10, 2017 got returned. What is ironic is the company started notifying me after they had been charging me 6 months at 50% higher rate. They have my email, phone number and service address, through which Think Energy could have informed me timely of 50% of rate jump. Instead the company choose to wait for such a long time, and then sent a mailing notice which went to my older address instead of my current address where they are serving. I called, asking why they didn't inform me timely for the rate hike for such a long time, requested refund for unauthorized charging of higher rate for 6 months, the conversation went nowhere.