At the z fold case, we're committed to providing the most sustainable and protective phone cases for your z fold series. We believe that protecting your phone and the planet shouldn't have to be a choice, which is why we use only eco-friendly materials to make our cases.
Thezfoldcase (thezfoldcase.com) has 173 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Consumer
J’ai commander une coque mais malheureusement j’ai pas reçu la bonne couleur, après j’ai contacté le service client il m’ont envoyé une nouvelle gratuitement que j’ai demandé en premier et j’ai pu garder la première j’ai aimé le service et la réaction des agents.
David S.
**UPDATE** I had an email from this company apologising and stating they are still sending out the case. Its STILL not arrived and they are refusing to give me a refund, despite openly telling me they would, as per message below. The worst customer service ever! Useless company if you are looking for a simple case to be delivered in time. I have spent an extra 20 dollars on the fastest service they advertise, and i have now been told its 21 business days. For a fast tracked service? And they have refused to refund the shipping fee. No customer service at all. Give this company a miss!
Response from ThezfoldcaseSep 12, 2023
Hello David, I want to start by offering our sincere apologies for the disappointment and inconvenience you've experienced with our service. Your feedback is important to us, and we take it seriously. I completely understand your frustration regarding the delay in delivering your case, especially after opting for our fastest service. A 21 business day wait time for a fast-tracked service is unacceptable, and we deeply regret this oversight. Rest assured that we are investigating what went wrong in your case to prevent such delays in the future. We just want you to check our shipping policy because while the fast shipping can be slow depend on your country... We are committed to improving our customer service and ensuring that situations like yours are rare exceptions. We value your feedback as it helps us identify areas where we can do better. Please don't hesitate to reach out to us directly if you have any more concerns or if there's anything else we can do to rectify this situation. We truly hope to have the opportunity to regain your trust in our company. Once again, we apologize for the inconvenience you've faced and thank you for bringing this to our attention.
Ayoub A.
I received great support from the z fold case team,They were more than happy to exchange the item for me with no questions asked. Just show send photo of the defective product and they ready delivered new products within a short time.
Response from ThezfoldcaseSep 12, 2023
Dear Ayoub, Thank you so much for taking the time to leave us such a glowing review on Trustpilot! We're thrilled to hear that you had a positive experience with our service. Your feedback means the world to us, and it serves as a great source of motivation for our team to continue delivering exceptional products/services and customer experiences. We genuinely appreciate your support and trust in us. If you ever have any questions, concerns, or additional feedback in the future, please don't hesitate to reach out. We're here to assist you.
John J.
The shipping was fast and packing was good. What a superbly designed and quality made products. I expect it to last for years. The colors are vibrant and the case has is drop proof. 😅 Best Place To Get Your Z Fold Case
Response from ThezfoldcaseSep 12, 2023
Hello John, Thank you so much for taking the time to leave us such a glowing review on Trustpilot! We're thrilled to hear that you had a positive experience with our products. We genuinely appreciate your support and trust in us. If you ever have any questions, concerns, or additional feedback in the future, please don't hesitate to reach out. We're here to assist you.
Consumer
While the price was quite expensive but the quality of products received was insane. The most thing I like about this online store is the customer service also I love the fact that they got focused in one specific phone which is z fold and build everything around it. Big Up
Response from ThezfoldcaseSep 12, 2023
Hello Dear Thank you so much for sharing your positive experience with our product on Trustpilot! We're absolutely delighted to hear your feedback. Our team works tirelessly to provide the best quality, and it's incredibly rewarding to know that we've met your expectations. Your words of appreciation are a true testament to our efforts. We will do our best to decrease our prices without decreasing our quality!
