At the z fold case, we're committed to providing the most sustainable and protective phone cases for your z fold series. We believe that protecting your phone and the planet shouldn't have to be a choice, which is why we use only eco-friendly materials to make our cases.
Thezfoldcase (thezfoldcase.com) has 173 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
thezfoldcase.com
Website
thezfoldcase.com
Category
Computers & Phones
Location
Baltimore, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 20% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I accepted the text solicitation for an additional car dash charger. I did not realize that the phone case that I bought from them would not fit. I expect that they knew that it was not compatible. The return window was 7 days. That's outrageous!
never again, don't fall for it
Response from ThezfoldcaseJan 30, 2025
We’re sorry to hear that the car dash charger was not compatible with your case. That’s definitely not the experience we want for our customers, and we truly appreciate you sharing your feedback.
At The Z Fold Case, we always aim to provide clear product details and compatibility information to avoid these situations. We understand that a 7-day return window may feel short, and we are actively reviewing our policies to improve flexibility for our customers.
We’d love to make this right for you! Please email us at [email protected], and we’ll see if there’s an alternative solution, such as an exchange or a special resolution for your case. Our goal is always to ensure that Z Fold users have the best possible experience with our products.
We appreciate your feedback and the chance to improve. Looking forward to assisting you!
Best regards,
Emma Lopew
Customer Support Manager
The Z Fold Case Team
thezfoldcase.com
MD
Maneesh D.
Extremely poor quality
For the price, it's junk quality. The first time item came with broken hinges. When phone is opened and stand clip opened to make it stand, the clip pops out. Useless!!
They sent me another piece, but the stand clip still pops out.
I give up!! PLEASE DON'T GET CONNED! It's a complete waste of money and time.
Response from ThezfoldcaseJan 30, 2025
Hi Maneesh,
We’re truly sorry to hear about your experience with your case and the issues with the stand clip. This is not the level of quality we aim to provide, and we completely understand your frustration, especially after receiving a replacement with the same issue.
At The Z Fold Case, we are committed to serving over 20,000 happy customers in the Z Fold community, and we take product defects seriously. Your feedback helps us improve, and we have already flagged this issue to our product team for further investigation.
Since the replacement did not resolve the issue, please email us at [email protected], and we’ll work with you on a refund or alternative solution to ensure you’re not left feeling disappointed.
We truly appreciate your patience, and we want to make things right. Looking forward to resolving this for you.
Best regards,
Emma Lopew
Customer Support Manager
The Z Fold Case Team
thezfoldcase.com
IF
Ian F.
Possible Scammers
I purchased a cover in April 2024.
I waited at least a month to follow up on the delivery.
Eventually I received a reply and I was told that the courier could not find the address even though I receive parcels from couriers almost daily.
Tracking the parcel also shows that it was never collected.
I was informed that another case will be sent, but I never received a new tracking number and the original package still hasn't been collected.
At the time of writing, in August, I have still not received it.
For the past two months I'm being ignored and my request for a refund is also being ignored.
Response from ThezfoldcaseJan 30, 2025
Hi Ian,
We sincerely apologize for the delays and frustration you’ve experienced with your order. This is absolutely not the standard we aim for, and we understand how disappointing it must be to wait this long without clear resolution.
At The Z Fold Case, we have served over 20,000 happy customers in the Z Fold community, and we take all delivery and refund issues seriously. If your package was never collected by the courier, that is unacceptable, and we want to make this right immediately.
Please email us at [email protected] with your order details, and we will ensure that:
✅ A replacement case is shipped with an updated tracking number
OR
✅ A full refund is processed if you prefer.
We truly appreciate your patience, and I personally assure you that your case will be resolved as a priority. Looking forward to assisting you and ensuring a better experience moving forward.
Best regards,
Emma Lopew
Customer Support Manager
The Z Fold Case Team
thezfoldcase.com
SC
Scott
Horrible quality
Horrible quality. The adhesive fell off the front cover before I was able to even put it on. The ergonomics of the case if awful. It's difficult to touch the volume and power button. It took a month for delivery and they charged $49! I am beyond aggravated.
Response from ThezfoldcaseJan 30, 2025
Hi Scott,
We’re truly sorry to hear that your experience with our case didn’t meet your expectations. We understand how frustrating it is when a product doesn’t function as intended, and we sincerely apologize for the inconvenience caused.
At The Z Fold Case, we strive to provide high-quality products for the Z Fold community, and we have over 20,000 happy customers who trust our brand. That said, we take product feedback seriously, and we will escalate your concerns about adhesive durability and button accessibility to our product team for review.
Additionally, we regret that the shipping time was longer than expected. While we aim to provide fast delivery, occasional delays can occur due to courier logistics. If your case is defective, we would love the opportunity to make this right for you with a replacement or refund.
Please reach out to us at [email protected] so we can find the best solution for you. Your satisfaction is important to us, and we truly appreciate your feedback.
Best regards,
Emma Lopew
Customer Support Manager
The Z Fold Case Team
thezfoldcase.com
GC
Gavin C.
Shocking quality
Shocking quality , included "pen" is a piece of plastic with a rubber nib, useless.
Case is flimsy and the plastic that covers the screen makes it so unresponsive
Gold colour ? No more like copper. Overall scam feeling
Not worth 20 euro let alone 60 avoid at all costs
Edit : I e mailed directly for resolution. Will update when I get a reply
Edit 2:
After e mailing the company with a detailed e mail my reply from them was : "what can we do for you?"
Honestly waste of time , money and effort. Absolute cash grab
Response from ThezfoldcaseJan 17, 2024
Hello Gavin,
We're sincerely sorry to hear about your disappointment with your recent purchase and for the negative experience you had. We take all feedback seriously, and we appreciate you taking the time to share your concerns with us.
Addressing the specific issues you raised:
- Pen: We acknowledge that the pen may not have met your expectations. We offer different stylus options, and while this particular one has a plastic body with a rubber nib, many users find it suitable for basic touch screen navigation. However, we understand it may not be ideal for everyone, and we're currently exploring alternative pen options for future iterations of the product.
- Case: Please give us more details about which case did you buy from us exactly because we never received any claim about our quality case and all video ads we make shows real case and how strong they are. However, we understand that durability is important, and we're always looking for ways to improve the robustness of our cases without compromising weight or design.
We want to assure you that we take your feedback seriously and are committed to making improvements. We're actively working on addressing the issues you raised and will incorporate your feedback into future product development.
We'd also like to offer you a personalized solution. Please send us a direct message through Trustpilot or contact our customer support team at [email protected]. We're happy to discuss your concerns in more detail and see if we can find a way to resolve this issue to your satisfaction.
Thank you for your feedback. We hope that we can regain your trust and provide you with a better experience in the future.
Sincerely,
MT
MCHINNTS/TARILA B.
Samsung galaxy fold 5 case status
Please can you kindly tell me the position of my package?
I received an email telling me my order was delivered but to my surprise no package was found anywhere and no package was delivered or received by me.
Please where is the package and which carrier was the update given from?
Response from ThezfoldcaseDec 28, 2023
Hello Dear,
Hope you’re doing very well!
First of all thanks for contacting us!
We just checked your order, it’s delivred!
You can also follow your order using this link: https://t.17track.net/en#nums=YT2335621272143595
Carrier: Yan Express
If you have any questions please feel free to contact us!
Best regards
Made with ❤️ to provide you with the best phone cases!
BW
Bill W.
Find another alternative
This is 2023 where companies still dont understand the value off time to a buyer. I believe this company deliberately keeps the fact that your case will come from China from the buyer. It goes to great lengths to have a website that gives you indication. They will use the cheapest form of shipping and it will take atleast 2 weeks. Ordered mine End of Oct and still no case. Been state side for like 9 days and barely moves. I would not have purchased knowing they camt get you what you pay for in any timely matter. I will never purchase from them again.God i hope my case fits if i get it
Response from ThezfoldcaseDec 2, 2023
Dear Bill,
We sincerely apologize for the inconvenience you've experienced with the delay in receiving your case, and we appreciate your candid feedback.
We want to clarify that while the majority of our products are stocked in our warehouses in the USA and the UK, some new designs are still in the manufacturing phase. These particular models remain in China until we have a confirmed proof of quality. We understand the importance of transparency, and we regret any confusion regarding the origin of your case.
In light of your experience, we are taking immediate steps to enhance our communication and shipping processes. Your feedback is invaluable, and we want to assure you that we are committed to improving our services.
To address the delay you've faced, we would like to offer you free expedited shipping on your current order. Additionally, we are actively working to expedite the shipping process for our new designs to minimize such delays in the future.
We value your trust and appreciate your understanding. If you have any further concerns or if there's anything else we can do to make this right, please don't hesitate to contact our customer support team at [email protected].
Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust.
LO
Lou
Disappointed
After ordering I received 3 messages asking me to complete my order. Confirmed the order has been actioned. Emails stopped. I received the fold 5 case within a week. Unfortunately the case does not fit the fold 5. Emailed company. Have not heard back. Alao worth noting the gold trim is copper. Still attractive though.
23 Nov 23. Still no joy. Products look attractive but probably wise to give this company a miss unless you are in China so you can knock on their door. Keep you updated. If the company rectifies the situation will let you know
16 Dec 23
I thank the company for their reply and assurance that I will be contacted. I have certainly received emails about products I may be interested in. Up to today no mention of the fold 5 case refund or replacement.
19 Jan 24
Keeping you informed. Despite emails to the company with photos of the problem and the response the company put on this website (Dec 24 almost a month after the purchase) I have not received any email from the company. I gave gone to Samsung for a case for the Z fold 5 not as pretty but it fits and functions as advertised. And of course they are an ethical company. Lesson learn't
Response from ThezfoldcaseDec 2, 2023
Dear lou,
We sincerely apologize for the inconvenience you've encountered, and we appreciate your patience as we address this issue. We're sorry to hear about the challenges you've faced with your order.
Firstly, we apologize for the multiple messages you received; this was an oversight in our communication process, and we're working to ensure such errors are avoided in the future.
Regarding the fit issue with the Fold 5 case you received, we are truly sorry for any frustration this has caused. Our team is actively investigating the matter, and we assure you that we are committed to finding a resolution. We understand the importance of a well-fitting case, and we want to make things right for you.
As for the gold trim concern, we appreciate your feedback. We'll use this information to review and improve our product descriptions for better accuracy.
Please rest assured that we take your concerns seriously, and we are determined to rectify the situation. Our customer support team will reach out to you shortly to gather more details and expedite a solution. If there's anything specific you would like us to address or if you have additional information to provide, please feel free to reply to this message or contact our customer support at [email protected].
We value your business and are committed to ensuring your satisfaction. Thank you for your understanding, and we look forward to resolving this matter to your complete satisfaction.
Best regards,
