Diane B.
Nice quality arch supports
The arch supports seems to be helping my foot issues. I like that you can cut them to match each shoe by matching the old insoles to the new XSTANCE Insoles and then cutting them for a perfect fit.

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Diane B.
The arch supports seems to be helping my foot issues. I like that you can cut them to match each shoe by matching the old insoles to the new XSTANCE Insoles and then cutting them for a perfect fit.
Steve S.
After two weeks of somewhat uncomfortable adjustments, the results are superb
Cynthia R.
I have plantar fasciitis and have custom orthotics. They actually made my foot feel worse as they were hard. These orthotics offer support and cushion so walking is much easier.
Michelle
The ease of ordering and the product works. I work in a restaurant as a hostess and my feet don't cry when I get done after my shift.
Maria P.
Well I put the Xstance in my sneakers and they have been working good on my hips, I don’t have that much pain anymore as I did.
Gladys R.
Misleading pricing and poor customer service. Made a purchase for $34.95 which included free heel guide valued at $19.95 which included shipping and handling. Cost paid was $41.28 and very hard to finish payment without pressure watch other videos in hopes of you making add'l purchase. Was tax calculated based on the addition of the $19.95 free download and why wd $6.30 in tax be added to a $34.95 chge? Called and left msg, but no return. Bad business practices. Will not be ordering ever again.
Response from XSTANCENov 17, 2025
Hi Gladys, We’re truly sorry to hear about your experience! This is absolutely not the kind of interaction we want you to have with us. Thank you for taking the time to share this, and we appreciate the opportunity to clarify. The XSTANCE Heel Guide is indeed free, and while its value shows during checkout, a discount of the same amount is automatically applied, fully offsetting it. Plus, the shipping and handling is also completely free. In regards to the tax, it is not calculated from the $19.95 value. It’s determined by your state’s tax rules, which is something we unfortunately can’t control on our end. We also understand that the video and promotional offers may have felt overwhelming. We run different promotions from time to time with the intention of giving customers more options, but we understand how it can sometimes come across as too much. Your feedback is incredibly helpful, and we’ll be sharing it with our team. Lastly, our team works 24/7 as we always want to make sure we’re here for our customers. Our response time is typically within 24 hours, and we reply in the order messages are received. In some cases, emails may land in spam or junk folders, so it’s worth checking there as well. We’re very sorry for the frustration this caused. If there’s anything you’d like us to look into or resolve for you personally, we’d love to help! Please feel free to reach out, and we’ll make sure you’re taken care of. Warm regards, The XSTANCE Team
Ruthann A.
I have had a life of misery since my accident in 2006 and for the first time i'm able to walk and not be afraid of pain and actually have no back pain as well.....I just love these inserts and have ordered three more pair for my future shoes ....just this morning i looked at my shoes and they are actually straight not slipped to the side any more meaning i am walking the way i should even my doctor was amazed...thank you so much for making a product that is not very expensive and corrects what is wrong with my feet , hip, and back! I felt it within two hours of using them....
PAUL K.
First I found out that I had misspelled my own email address, which is why I hadn’t received an email that my order was placed. After giving my correct email address and a nice response that my order had been processed! I finally got my insoles yesterday and the work great! Thank you for the help!