EMILY P.
Pretty frustrating signed up and went…
Pretty frustrating signed up and went… Pretty frustrating signed up and went to make a purchase and it keeps telling me invalid billing address even though I had already previously been verified so it is the correct address. Then when I go to try to contact support it just brings me back to the home page. I tried to go use a different card and it won't even let me get that far. I cleared my cache and reset my phone and it's the same thing so I have no way of contacting customer support is the bottom line.
Response from The Win ZoneJan 26, 2026
Hello Emily, We’re really sorry for the frustration and appreciate you bringing this to our attention. That’s definitely not the experience we want for our players. A member of our team is reaching out to you via email to get this resolved as quickly as possible. We’ll make sure you’re taken care of and can get back to playing smoothly. Thank you for your patience, and we appreciate the opportunity to make this right. 💜 - The Win Zone Team