David E.
Inexperienced/Untrustworthy developers
I wanted a website displaying my art on virtual walls, integrated with a Print-on-demand site that offered a variety of artistic media - good quality, variety of sizes ,etc. They said they could do it all and provided an example that they said they had done. They said they would do it for a fixed price. One problem was the logo design had to be done before any development could commence. (Why? surely a subsequent change would be a simple cut and paste job). This took a week and i still was not happy with it. (Their online ad says they produce the whole website in 2 days.) The sales guy handed the whole thing over to a developer/manager who suddenly demanded a whole lot more money. I gave more funds and being under a deadline for a vacation I had scheduled when I would be out of the country. Any feedback I gave to their design was largely ignored (the background was always black until I repeated the complaint, sections were missing and ones I hadn't requested appeared without explanation. They requested I provide my art so I could see it on the demo site. After a few iterations, I still did not see any of my own work. I was unhappy with the logo and had to make my own to which the salesman made insulting remarks. Conversations were adversarial and always unsatisfactory. They said if I wasn't satisfied I would have a money-back guarantee, but they have disappeared my since my return from holiday. They couldn't integrate to any satisfactory POD site, a fact I could understand, but if they in fact had experience in this area, they would have known at the beginning and said so up-front and returned my payments. This was a very frustrating experience and I would never deal with these people again. Update: A year has gone by now and I haven't got the refund I was promised if I was dissatisfied, which I am. Their answer to dissatisfied trustpilot scores is a cookie cutter response and never addressed the actual issue. I would be happy with a full refund, but they have not been in contact with me. They suggest contact through trustpilot, which is of course inadequate.
Response from The Website DistrictMay 26, 2026
Thank you for taking the time to share your thoughts. At The Website District, customer feedback is at the heart of everything we do, and we are committed to maintaining the highest standards of honesty and professionalism in every interaction. After a thorough review of this case, our team made several attempts via Trustpilot to connect with you, clarify the details mentioned, and gain a better understanding of your experience. Unfortunately, we did not receive any supporting information or a response within the given time-frame, and we were also unable to locate a matching record in our verified customer database. We sincerely want you to know that this does not reflect the level of service we aim to provide. If you would like to revisit this matter, we genuinely encourage you to reach out to us directly. Our dedicated team is always ready to listen, address any real concerns, and work toward a swift and satisfactory resolution. Warm regards, The Website District Team