The Violet VixenReviews of thevioletvixen.com

I placed an order for 4 pants in April. I understand during the pandemic shipping was going to be delayed. 3 weeks passed and nothing on my status. Emailed, got a reply apologizing for the delay and they're running a skeleton crew. I asked to get a refund and cancel my order. I got another reply saying they can't cancel an order after being placed 48 hours. Sadly THEY don't even reply in a 48 hour time frame. A week goes by so nothing, another email asking the status. Again same "apology' as before but they'll reach out to manufacturers on an ETA. Few days later I FINALLY got a tracking number but only 2 of my 4 pants were shipping. Few weeks later I asked another "where is my order" here comes another apology story. After 2 months I caved and filed a dispute with PayPal. I'm now getting a refund for my items that never showed. My tip to you, please if a company uses paypal use that service for a first time order until you see if they're legit. I gave it 2 stars as I got a few items and not too bad quality clothing. Customer service sucks and wouldn't recommend. Ill be taking my business elsewhere.

I ordered a 99$ corset on may 31st and still havent gotten a shipping confirmation and its july 7th now! I had emailed them a few weeks in waiting and they told me it takes around 25 days for the corset. Well it's been well over 25 days. Why is it not shipped yet? Looking at these reviews I'm afraid for the worst and I may have been scammed over 100$ Update: it is july 23rd and still hasn't shipped. I finally recieved a generic "it's all covids fault" email a few days ago. Stating their corset manufacturer was shut down blah blah. If this was the actual case there should have been some sort of communication letting me know. They also claimed they were going to ask their supervisor for more details. This was almost a week ago and I emailed them again asking what the details are. No response. I'm absolutely disgusted by this scam company. I will get my money back somehow!

Perfect transaction!

My order took 3 months to get here. They only told me the item wasn't currently available after I messaged them finally. I tried to cancel the order, and they didn't respond to me. This will be my first and last order from this site.

Great product quick shipping excellent deals

I ordered a playa ready mask and 5 carbon filters but only recieved 2 filters. Contacted customer service and they said they would review my order and get back to me.

GGGGGRRRRRRR........ It took 3 months to get my item!!! When I tried to contact their customer service online, through email, on Facebook, and on Instagram, it was non-existent. So damn frustrating!!! At least I finally got my product even though it was severely late. I'm sure I wouldn't have gotten a refund due to their lack of customer service. I also ended up finding the product somewhere else and FAR cheaper. Violet Vixen is expensive and completely overrated. Which is a shame because they have cool stuff. I will NEVER purchase from this company again.

We were so impressed by the comfort and construction of the masks that we ordered a second set that same day.