The Violet VixenReviews of thevioletvixen.com

The delivery was delayed due to the pandemic, however, I had great contact with the company and received all correct items. :D

Love my new waist tamer and the customer service is excellent !! MB

No communication about the delay in shipping. No communication that the order shipped. No communication about anything. I understand COVID changed everything. But when your website doesn’t change the shipping times, it really makes me frustrated. No emails giving me any sort of updated information. I was about ready to get the cc charge reversed. Item is gorgeous. But I’ve long since bought a replacement garment, so not sure when I’ll have a reason to wear it.

If I could give negative stars, I would. This site is a scam. Ordered back in April. It's now mid-August and still no corset. Excuses about Covid and shutdowns, but on 2 separate occasions weeks apart when I did receive a reply to emails "they had just started operating again" They shut off the ability to try Facebook message it's all automated now. And once I got fed up and asked for a refund they stopped replying altogether. I'm talking to my card company now, and also looking into filing a fraud case against them. Stay far, far away.

I've been scammed out of over 200. I understand COVID-19, but to partially ship my items and telling USPS they were altogether is sketchy and a scam. It's also a lie. They will lie to you in emails, don't bother corresponding. This company is a third party seller. You can get all these items by doing research for half of the cost. None of them actually make the clothes they're shipped from companies elsewhere. It's also, so much faster if you go through Punk Rave directly. I never received my corsets. I doubt they even exist. I advise for people if they want steel bone corsets to just go through Etsy, you'll find plenty of reasonably priced steel boned corsets custom made. I ordered some from Poland the end of June. They are to actually arrive unlike this company.

The product was excellent. The shipping left something to be desired. The site said that my order had been confirmed in April. Starting in May, I asked for status updates and after I emailed a couple of times, I got a "hey it'll be a bit." In July, I finally got my order. The wait would have been fine if the customer service had been responsive to my queries and/or had told me honestly that they weren't sure when it was showing up. As it was, I felt ignored and like they didn't care. The products are cute, but I am highly unlikely to be a repeat customer as a result of this.

2 months to get order not very happy about that

Your product took an extremely long time to get to my and the quality is very poor. I will not be ordering from you again and I will let friends know what I think.