The Violet VixenReviews of thevioletvixen.com

We had some issues with my order but the folks at Violet vixen went above and beyond to fix my order and get my stuff out to me, even if it took longer than planned.

I would give ZERO stars if I could. I purchased 3 items on the 7th of November. On the 24th of November I reached out to ask about the shipment and got an apology that they were working to get the items sent. I emailed again today (December 29th) and was told they STILL don't have any updates. I then told them to cancel my order and refund me......I got this in reply: "We appreciate and value your business, however, due to the nature of our business with made-to-order items, we cannot cancel orders after 24 hours of placement." 1. I did not custom order anything...items ordered were standard sizes. 2. There was no indication that products would take 2 months or more (still not received) to even be shipped. 3. And seriously?!?!?! I can't cancel an order after 24 hours, but you can take MONTHS to be able to tell me you have no updates on my order?!?! COMPLETE RIP OFF!!!!! Steer clear of this "company"

I received a email that my granddaughter gift would be shipped out December 15, this is the 23!!!! No boots which means no gift for her tomorrow! Will never order from your company again! Kitty Bridges 373 Lindsey Mill Circle Rocky Top, TN 37769

Boots came in great condition. Only complaint would be it took a long time to ship

Waited 3 months for an item, they gave me a $10 store credit for the inconvenience. Once I got the item, it was not as shown on the website. They're having me pay for the return label. The customer service communication has been quite lackluster as well. I love the collection of products they have in many ways, but this experience makes me never want to buy from them again.

Terrible experience. The sizing guide they give when purchasing is totally different than what they send you later. They say it is "custom made" but you can't give exact measurements... you have to fit within their own sizing. Also, when they said it was going to take another 20 days after it had already been two weeks (due to being "custom") they refused to refund me when the items wouldn't be here in time and apparently wouldn't be the correct size due to the different sizing guide. Then all of a sudden the day after I told them I had gotten my credit card company involved the "custom" corsets that had not yet been made miraculously shipped. I strongly suggest you use another company.

Shipping took a bit to long

You never sent me my shelves and after I called you still didn't send them or try to contact me about where they were.