The Violet VixenReviews of thevioletvixen.com

It took two months for the parcel to arrive and it came different from what I've ordered. Also, they're not genuine at all! Actually, they are not real leather and the sneakers hurt my feet. I simply cannot use it. I've asked for refund, as they've sent me the wrong ones, and after exhaustively and frustrating e-mail exchanges with them I finally gave up and decided to post a review with my experience. Do not buy from them! Ever!

Wonderful company to order from!

I sent a email regarding my package that I received, it was the wrong item and I still haven’t heard a response about whether sending it back to receive the correct item or to just get a full refund.

The customer service at Violet Vixen is terrible. I placed an order from some jewelry and T-shirt on 04/16/20. Almost 11 weeks later I have still not received any confirmation that the order has shipped. I have been unable to get a response either via the website customer chat or via email as to what is causing the delay or when to expect my order.

Only thing stopping me from giving 1 star is that the product actually showed up at all. Delivery and shipping: Terrible, ordered end of April for my wifes birthday, shows up June 28th. And it showed up with the brim bent inside of a poorly packaged box. Communication: zero, I tried to email in an inquiry, and got the simple response, "item is on order, should get an update shortly." and then after having to shamefully explain to my wife that I ordered the hate she was dying for, and it hasn't arrived, she called and after being on hold for 10-15 minutes was told it is on backorder and due to it coming from the U.K. it would be a few more weeks." Seems like someone should have been ahead of the curve and emailed that shortly after the order. Product: looked cool, but again, poorly packaged so it showed up with a bent/curved brim. Currently trying to press it flat, but after the ridiculous shipping times, we would rather deal with a less then perfect hat than wait several more months to have one show up just as damaged or worse.

2 Months Late. The listed time for package arrival was off by 2 months. When I tried to contact customer service to cancel the order as it was no longer going to arrive when listed, I was unable to reach anyone nor did I receive a response. The vest I purchased is beautiful, but unfortunately is not cut to fit a cup size smaller than a C with a "medium" torso (size 8).

Aside from the two month wait, due to a covid based supply error, I am very happy with these boots and the service. When I emailed my concerns, I received a response within an hour. I appreciate that. Three days later I had my boots! Thank you!

It took longer than they said it would to ship and every time I emailed about it it took them a week to email back and when I finally got the corset the first time I try it on the zipper broke