The Ultimate Green StoreReviews of theultimategreenstore.com

Amazing customer service and support. A very minor issue was resolved in less than 24 hours and will grace. You will not be disappointed and we love our glasses!

When I finally went to purchase a duvet cover that was on our wedding registry, The Ultimate Green Store was the only place that was still selling it in the color I wanted. I was so excited to find it because I thought it was discontinued! Due to COVID, the shipping of the duvet was delayed about three months. They (Jamie) reached out to let me know it would be delayed, inquiring whether I wanted to cancel or keep the order. I was A-OK waiting for it to get what I wanted, and they were extremely kind and prompt when I reached out for updates via email. It was shipped promptly once they received it. The duvet was absolutely worth the wait and a VERY high quality product. I am happy to have found this store this way. I strongly believe in their mission and will definitely purchase from them again!

I can't speak more highly of my customer service experience. Not only did the person helping me spend time thinking through the best storage solutions for me, but she even did extra research to figure out how I could make the sizing work with bins that I needed to make my new nursery look beautiful. She was so responsive and made sure to securely take my cc info. I cant speak more highly of my experience.

I am surprised at the level of customer service here, and not in a good way. It reminds me of utility provider (think comcast) customer service. I ordered on May 23rd (today in June 16th), and I am still missing half of a loveseat. I reached out to the green store five days ago after the delayed UPS delivery date passed with no delivery and no status updates for a week. No one responded to my email. I gave it another try yesterday and was told that they were trying to call me and couldn't get through, because they needed more details... If Amazon didn't exist, and Overstock, and Target, and Walmart... there would be no problem, but this level of inconsistency just doesn't work in today's world. The order was sent via UPS, from the Green Store, as one order in 3 packages. 2 packages show successful delivery, the third show departed last city 13 days ago and no subsequent updates. It's clear from the tracking number they provided me. I can almost understand the thought of calling, but it seems that if I had not sent the follow up email to the follow up email, they would have never tried to reach out to me. UPS shows the package not being delivered. I paid for the package from your company. How are you guys not keeping up with this? How is it that suddenly email no longer suffices when I point out that I am missing half of a loveseat, and you suddenly need to call? I point out that my carrier (T-Mobile), had a widely reported national outage yesterday and that I would be happy to send any details via email, or they could try to call again today. Not only did they never acknowledge my email, or call me today, but calling their 800 number goes to a voicemail due to unavailable agents, and the voicemail suggests sending an email. It's almost laughable, except that the products were not cheap, and neither is my time. The pandemic and civil unrest completely explains any challenges with actual delivery. Neither can justify the outright failure of follow through on this. I don't know what is going on behind the scenes, but as a customer, I am getting the impression of being repeatedly ghosted by CS reps. I don't want to be writing this review, I don't want to have to send email after email about a missing delivery to the vendor, I just want the rest of the order. Update: They have since successfully contacted me and assured me a replacement will be sent. I will revise this review as this event moves towards successful completion. I would like to note that despite the "we couldn't reach your number" roadblock, they inevitably spoke to me on the phone just to ask me to email a photo of what arrived vs expected. Which was exactly my frustration with attempting to call me in response to an email inquiry- respond via email. Ugh Final Update: Replacement has arrived as promised. The product is complete. 3 stars is my fair review for the trouble involved in getting a complete order.

Very helpful. Personalized consultation to help me select the best products for us

I was having difficulty placing an order online, and the staff was very prompt in calling to answer my questions, as well following up with emails. They were very courteous and helpful, which I greatly appreciated knowing that these are especially difficult times for businesses due to the Coronavirus.

I was impressed that I received a personal phone call from someone in the company when they noticed that I had included a gift card message with my order, but had indicated that the item be sent to my house. It was a good catch as I had accidentally put my own address instead of the gift recipient's address for delivery. I was grateful they reached out to double check!

Thank you for your care & great service!