ThetramReviews of thetram.net

I don’t usual use the tram but I had my car clamped because I parked on parent and child just after dropping my little one with my friend near the Wilkinson car park. I bought a ticket and went to work, on return around school run I found my car clamped the reason being that I parked on parent and child bay, When I called the lady who answered the phone was very rude and unprofessional when I tried to explain my situation, she didn’t listen all what she wanted was for me to make a payment. I had to call my friend to keep my baby I left the car and ran home to get my eldest child from school. I then got a call from someone saying he is the manager of the lady that I spoke with now demanding that I make a payment or else he will remove the car and I will incur extra charges. I felt robbed and disgusted because I paid for the tram and on the other hand I had to pay another £140 for the car and they also damaged my rim whe putting the clamp. I will never use the tram again they scammer working with Nottingham city council. I don’t recommend this service

The tram inspectors are completely unreasonable. I never fare dodge, but was fined £70 because I didn’t have the right student ID for my student single ticket, which has saved me a grand total of 60p. I had no idea they do not accept NUS cards and they make no effort to tell you that on their ticket machines or ticket app. I offered to buy a new ticket, but they would not let me & couldn’t wait to fine me. They said I could appeal but the appeals process is incredibly one sided & it would have been a waste of emotional and mental energy. The inspectors said they could tell I wasn’t trying to fare dodge - as I had paid for a ticket already - but tried to pretend they were hand tied to “follow the rules.” It’s absolutely disgraceful that this company relies on unfairly profiting off working, honest people, rather than taking any nuance into a situation and acting like NPC’s who can’t think for themselves. Furthermore, the ticket prices are always inflating and the trams aren’t even reliable. On previous occasions I have paid for a day ticket on the app, only to reach Nottingham and find the services are reduced or not running where I need to get to - but they made no effort to notify me in the app, before taking my money. Other times tram drivers will see you running to the ticket machine, but won’t give you chance to buy a ticket before shutting their doors. NET is a cold, ruthless, robotic-like company and if you can, should be avoided. More often than not, you’ll have a far better experience and pay a better price on the bus.

Discusting and dishonest practices.

I love the way you signal to the driver you want to get on but have to run around to the platform on the other side, then as you get to the first door they pull off. This happens regularly

Despicable so called service. Used the wrong ID card which only saved me £1 and rather than a warning, they issued me with a £70 fine!!! They are doing nothing for encouraging people to use alternative transport into the city centre and punishing honest people. I'd sack the lot of them! They should get a real job where they actually contribute to society.

Terrible experience... wont recommend. I just hope they are working to get it better soon.

**1 Star - Very Disappointing Service** I am extremely frustrated with the response I received regarding the appeal for Penalty Fare Notice. The entire process has been nothing short of frustrating and unhelpful. After submitting a detailed appeal, including all relevant information and context, the reply I received was nothing more than a simple, generic template that didn't address the specifics of our situation at all. It felt as though no actual consideration was given to the unique circumstances surrounding the case, and there was zero effort made to understand or resolve the issue. Instead of offering a personalized or thoughtful response, the company chose to dismiss the appeal outright with a vague, automated-sounding reply, repeating the same points from their initial communication without any real engagement. This shows a complete lack of customer service or care for resolving issues on a case-by-case basis. It was clear that no one took the time to properly review the details or consider any mitigating factors, making this entire experience incredibly frustrating. I would expect better service from a company that deals with customer-facing issues regularly. Instead of providing a solution or offering any meaningful support, I was met with a cold and impersonal response, which leaves me with no confidence in their ability to handle customer concerns properly. Based on this experience, I would not recommend their services to anyone. Very poor customer service and no attempt to understand the situation.

Car park is clamping people. I used the train and tram and the car was left over night. Yes this breaks their rules but I didn't know it at the the time and no one constantly keeps re-reading terms and conditions. They also don't state this on the clamping sign in red they state it on the green posters. I made a mistake, I don't mind getting something like a £30 fine and them notifying me and I'd pay and then telling me if I do it again then I get clamped I can understand that. Nope I just got clamped by a private company which doesn't accept secure online payments, wants £140 and was told my car would be unclamped in 20 minutes turned out to be nearly an hour of my time sat in cold car park. To top it all off you have to pay but you cannot pay securely online, which means it's insecure and is all over the phone payment! Never use these people, they could change the terms and conditions at any moment, and BANG THERE'S A CLAMP, not even a reasonable process from these absolute cowboys. Don't forget the company running this shake down also shakes down the tax payer for the crap trams they always break down and never seem to work in winter. What a way to show people you actually care about people you bunch of cowboys! I'll travel different from now on!