KMac
Reviewing the Company, not the tea.
I received a $25 gift card for the Tea Spot. Over the last few months so many things were out of stock, but I finally found some teas to order. There was a pop-up that first time customers received a discount, but when I went to check out it would not accept that promo AND my gift card. Also stated was free shipping over $25. My order was $46.67 and I was charged $5.99 for shipping! Be careful checking out as twice an item "that I might like" was added and I had to go back and delete them. When I did receive the order on March 28, 2026, a card for a discount was included that expires today, March 31, 2026. I haven't tried the tea yet, but I doubt I will be back.
Response from The Tea SpotMar 31, 2026
Hi there, thank you for your review. We’d like to clarify a few things about how our checkout process works. Gift cards and promo codes work perfectly together at checkout, and your order actually reflects this: your 20% welcome discount and your gift card were both successfully applied to your order. Gift cards are a payment method, not a discount, so they never conflict with a promotional code. Our free shipping offer required the separate code SHIP25, and as noted on the welcome discount, that offer “cannot be combined with other discounts or promotion codes.” Our checkout page also states directly at the promo code field: “Discount codes can’t be combined. If you enter multiple codes, only one will apply and others will be removed.” Only one promo code can be applied per order, which is standard across nearly all online retailers. We also want to be clear that we never automatically add products to a customer’s cart. The “you may also like” section is a recommendation feature only. Items shown there require you to click “add to cart” before they’re included in your order. No product will be added to your order unless it is a free gift with purchase or you add it yourself. As a small-batch specialty tea company, some of our teas are seasonal or produced in limited quantities, which can mean occasional availability gaps. That’s the nature of sourcing high-quality, fresh, small-lot teas. We hope you enjoy the teas you ordered! If you ever have questions or run into any issues in the future, our customer service team is always happy to help.