The Swiss ColonyReviews of theswisscolony.com

I have been using swiss colony for gifts for fifteen years. Its a tradition. I got a call a few days after from them saying theres a problem with my order. Saying i need to pay extra for tax. I go on with it, she speaks broken English and i have trouble understanding her, i say so politely and she says “ I SPEAK LOUDA FO YOU OK!” I am kinda caught off gaurd by her shouting at me, i ask for the new confirmation number she reads it quickly and says “that all we need ok bye bye.” Thinking did i get it all? I checked my email its legit. But wait- a week later I received the package i sent to my son in the military. Email says it sent there - but its been delivered to me??? And items are missing- what the heck? I call customer service- it only gives you three options. I wait to talk to a representative and they have a robot that says due to high call volume they can’t take the call right now. And it hangs up. I am so sad. I promised my boy in the marines his traditional peanut brittle and stuff for christmas. Now it wont get there in time even if i ship it ( and pay AGAIN) you guys don’t know how much he was looking forward to this and living on base he doesn’t have much to celebrate or many to celebrate with. It just makes me sad. -swiss colony you lost a whole family of devoted customers.

There is no service in Swiss colony the operators sound like robots. I just hope all my orders make it to the correct addresses. I will not be using this service again

I called to place an order since I was having trouble on the website . The first customer service rep did not speak English and hung up on me. The second customer service rep wanted my address when I gave it she said that wasn’t my address. I said if this is going to be a big deal I will call someone else . Hervresponse “ok”. I was dumbfounded and hung up!

First, let me say this isn't my first order with Swiss Colony. I know when I ordered 2 years ago I did not pay any shipping and if I did it certainly wasn't $32 on a $100 order. I ordered heavy skates for a gift and the shipping was less than $10. Are you kidding me? I will NEVER order from Swiss Colony again..no wonder they have a 3.6 rating. Second, when I went to place my order over the phone the person could barely speak English. I wound up calling back and the 2nd person was a little easier to understand but not much. When he told the price for shipping I told thank you for his time but to cancel the order. Never again SC...

Once again item delivered to us in Florida with no refrigeration or cold packs. A cheesecake gift. Tried to call customer service, several times, machine & then a hang up every time. Called order number where I was told giver should have purchased a cold pack. Don't purchase from this company. A waste of money.

i ordered 2 electric ice scrappers , they can only be charged using a cigarette. lighter in a car , newer cars do not come with cigarette lighters so it is impossible to use then swiss colony , wants to charge us return shipping for a product that is obsolete . if it came with a wall charger, or took batteries then there would not be a problem

I have ordered from Swiss Colony for several years and have always been satisfied with the products. But for the last couple of years the free item did not come with the order. After calling about this issue I was told since I hadn’t put the free item number on the order it wasn’t sent. There was no place on the form to put the number. The free item was supposed to be with any order so I assumed it would be shipped automatically. After calling, I was told in order to receive the free item I had to order something else. The only problem being the shipping, which is extraordinarily high! So, in order to get what was supposed to have been free, I had to pay an additional $18. I think next Christmas, I will find a different company that will get my business.

Placed an order the night of the 3rd. Was sent a email on the 4th asking me to verify address before shipment. Ended up seeing that it was wrong. They don’t have an edit address but they have cancel order spot so I canceled the order hoping that after my refund I could order again. Then they notify me 3 days later that the order was already shipped. First they tell me it was shipped on the 4th then they tell me it was shipped on the 3rd. My order wasn’t supposed to be delivered until the 22nd. Went back and forth with them trying to get my money back. Said they would give me my money for the order but not shipping even though my order says pending and not shipped. They said it already shipped but can’t seem to decide which day it shipped on. Should have read reviews before placing an order.