The Swiss ColonyReviews of theswisscolony.com

DO NOT USE THIS COMPANY!! YOU'VE BEEN WARNED! RUINED MY PARENTS CHRISTMAS GIFT!!!

Would not even give them 1 star horrible customer service never received product and said nothing they can do have been speaking with them for over a week with no results except them saying nothing they can do

I received the products ,and were

My son ordered the lasagna, shepherds pie and 6 other dishes. The only 2 we opened so far are those 2. The shepherds pie first night. I make it a lot. I have never tasted anything that bad. The chopped meat looked and tasted like dog food . Second night the lasagna, had the same chopped meat. Threw it out. Will never order prepared food from Swiss Colony. Sorry to insult anyone but, it was terrible.

Ordered through Amazon. They shipped to the wrong location, which was supposed to be a Christmas present. With having a week before delivery, they refused to correct the issue. I now don't have the present that I wanted to give. I will NEVER buy Swiss colony from Amazon or from Swiss colony. Read the negative reviews before you order.

My family and I have been ordering from Swiss Colony for years... but that ends today 12/24/25. The portions used to be much more generous for the price... now they have cut the portions to a unacceptable amount for the price you pay and their packaging is deceptive. They did not even fill the tin and instead of two layers they put in the tin a styrofoam spacer for the appearance of you are getting an appropriate amount of product. Also the shipping methods are extremely unreliable and slow. What a shame used to be a great company. In my sincere opinion not at all anymore!

Ordered for several people. Last two orders never showed up. Called swiss colony, who said once it's shipped its not their problem. NEVER AGAIN.

For nearly 40 years I have bought holiday petite fours from Swiss Colony. I always order early November and specify the Christmas delivery. When things go right, it’s delivered by the 15th of December. Not this year! I checked the tracking number for fedex and could see it was sitting in Connecticut ( 2hours from Vermont)since the 12th of December.I contacted customer service and was asked to be patient another email and I was told to contact fedex, another email and I was asked if I wanted a replacement order or credit.. I chose replacement . The next email I was asked to wait. I finally picked up the phone in frustration and called. This got me a call center in India and a promise that I would have a replacement by 12/22/25 before Christmas… still not here! More emails this morning demanding more than just an apology for absolutely destroying a long standing family tradition and all that got me was another sorry, we ran out of pistachio petite fours ( my son in laws special Xmas gift . I’ve never seen such horrible service in all the years I’ve dealt with them. In the past , if ANYTHING went wrong, the company immediately made it good. That’s why I kept giving them business year after year. It’s now nearly Xmas and the post office is only open one more day. It’s not very likely I will order again with whoever owns this company now. It has obviously changed for the worse and is in no way what it used to be. They hurt my family’s Christmas badly and make no effort to make it right👎