The Swiss ColonyReviews of theswisscolony.com

I sent a gift to my daughter and they opened an account under her name and my daughter is getting billed for the order! I called to straighten it out and I’m told I have to submit a notarized letter saying I will take responsibility for her account! She never opened an account with them! I’m just going to pay this off as quickly as possible and never order from them again. Most of the products I’ve received are old and subpar.

for the Christmas holiday we ordered over $500 worth of goods to be sent to family members. 3 of the family members still have not received their gifts. Numerous contacts have been made to the company. At one point we were given a $30 discount and the items were to be remailed. they were never received to date. Never count on these folks. It helped put a damper on our holiday.

The quality was really poor for the price. The gifts showed up way late. And then my credit card was fraudulently used by someone there; a month after my real purchase, they made a Hulu purchase and signed me up for “Swiss Colony Perks.” I’m lucky my credit card company flagged it.

Did not recieve order on time for a Christmas present. Then recieved notice of weather delay. I called Swiss Colony and the lady told me it was out of their hands and to call Fed Ex. Then I recieved a notice that my package was recieved by some guy named Emato. I called my credit card company and disputed the charges (which they did). Package miraculously showed up the next day without notice. It was in total disarray and missing items. I then began recieving letters from Swiss Colony threatening to report me to the credit bureau. I contacted my credit card co. and they informed me that Swiss Colony had stopped responding to them. Needless to say...I will no longer be ordering anything from this company again. I advise everyone to avoid the head ache and incompetence of this company. Try Hillshire Farms instead!

I ordered a basket for my son for Christmas. I will never order anything from them. They actually sent me something that I looked at but did not order. They gave me the order number and said they emailed it to me then later changed the facts to "we sent the order number via snail mail" Now they want me to pay for a nortorized letter to get the account out of my son's name and put it in my name

I order ever year and somehow they got me on a monthly charge of $16, which did nothing for me. When I finally figured out, 4 months later, that it wasn’t part of my Christmas order, I cancelled it. They wouldn't return the charges. I will never order from them again as I might click on the wrong thing and get charged again. My Christmas this year of over 300$ goes to a different company. So them getting 4 months from me is the last of my money they will see.

I ordered two gift baskets on Dec. 7th 2025 for relatives in Boston. Since I never received a text or Christmas card, I wondered what was wrong, but since I received an email confirmation and order number, I just thought they were mad at me or something. Finally on Jan 15th, I called, and they said the order was cancelled! I am furious! When I asked for a discount, they said NO. So I went to Hickory Farms and ordered them, at least they will get there a MONTH LATE! What kind of excuse will not sound lame? Thanks for nothing!!!!

I would give zero stars if I could. They are way overpriced for what you receive. They overcharge for S&H. The directions you receive in the box is misleading and they don’t specify if that’s for opened or unopened cheese and sausage. It was a BIG waste of my money. I called to discuss it and they proceeded to tell me it was my fault and the problem was on my end. They have lost my business.