The Swiss ColonyReviews of theswisscolony.com

This was my first purchase from this company as I heard good things about it from friends. I placed an order for ONE item with a 20% promo code and free shipping sitewide. My order total was $25.59 once I finalized it. I received an Order Acknowledgement email with a billing total of $50.58. I never agreed to pay that price. I emailed and tried calling to cancel but no response. The consumer has 24 hours to cancel, which I did way before that time frame. UPDATE: customer service issued a refund...will see if I actually get it

Based on their reviews, they are known for shipping the wrong items and will resort to sending something similar during the chaotic holiday season. That is clearly what happened to us last year, but since it was gifted to us we didn't know any better. What I wrote to customer service in my final email: This is my last attempt... My Aunt sent me and my family the most amazing cookies from Swiss Colony last Christmas. It was like taking a trip back to my childhood at Christmas time. I really had my heart set and spent my own hard-earned money on them to fulfill that memory for myself this holiday season. I spoke to my Aunt well in advance, asking which cookies she had ordered. She actually had the receipt from last Christmas still on-hand and read it off to me. I placed the IDENTICAL order, only to discover that while the title for this variety of cookies was the same -the cookies had in fact changed. You did however, have the correct assortment of cookies under a different product name (Spring Cookies). I called less than 12 hours from the time of my initial order and BEFORE anything had even shipped. Customer service basically told me that there was nothing that they could do for me and suggested that I create a whole new order. Obviously, I was in no position to be spending $80 on Christmas cookies! By this point I was less than pleased and left a review on the site later this afternoon. By that point, the item STILL HAD NO SHIPPED by this point either. Customer service responded: Please accept our apologies for any inconvenience we have caused you. Your business is important to us, and your complete satisfaction is guaranteed! As your order has shipped, no further changes can be made; however, we do want to correct this situation for you. Please let us know your choice - a replacement of an item like the Holiday Cookies or an adjustment. As soon as we receive your response (including the item number if you would like something similar), we will proceed accordingly. I went back and forth several times via customer service email to no avail. The correct cookies were no longer available apparently. 😒 Your response was: Please accept our apologies for any inconvenience we have caused you. We apologize that the item you requested, A23119, is not available at this time. Every effort is made to create a catalog that provides variety and interest to everyone. Occasionally, some items must be deleted to make way for new ones. My final response was to then ask for that price adjustment that I was being offered. What I got for a response was this: The shipment confirmation for the wrong cookies originally ordered yesterday. As shown *ATTACHED! You say 'Guaranteed'??? -How so??? What I got back was my original shipping confirmation for the wrong cookies and no price adjustment whatsoever. So pointless and time consuming. I got the distinct impression that I was somehow inconveniencing customer service. Rest assured; I will never order under the pressure of shipment costs potentially doubling tomorrow ever again. Although, it was an amazing sales tactic...I have learned a very valuable lesson this holiday season. Thanks for that.

Unbelievable. I received a stale tin of Christmas cookies.... I contact customer service. They refund me the price of the cookies, but not the almost $12.00 S/H charge? I reached out to them. I said, this makes absolutely no sense. Why should you get $12.00 of mine for. Shipping me a stale product. I just contributed to the bottom line of Swiss colony for what? I will never, ever order from this company again. And I think everyone needs to seriously consider their customer service. Terrible customer service and REFUND policy for a DEFECTIVE Product!

12/8/2022 Horrible customer service. Placed an order in good faith. Credit card charged the same day. Received an email that order was on the way a few days later. I reached our and asked for a tracking number. Tracking number showed it was just a created label and no order received. One week later a new charged showed up on my bank account. I called three times. They confirmed i had one charge( total of both). Would not investigate the second charge. Lots of noise in the call center. I explained that I just want to cancel my order and ALL charges returned to me. She hung up On me. I have sent emails and more calls no response. BUYER BEWARE- DONT BUY FROM THEM

I placed an order for Christmas gifts (desserts) to be delivered for family. One item, they emailed to let me know was no longer available and I could call to replace it. Less than 4 hours after my email notification, I called. I was informed that I would have to pay an ADDITIONAL $23+ in shipping due to the other items on the order already shipped. So my $26.99 box of chocolate then became over a $50 order (after fees and tax). Ridiculous. When there are SO many other options out there for gift giving around the holidays, not a good way to do business. The items shipped will be my last and FINAL order (ever) with this Ridiculous, over-feeing company.

first,its late.the date changed,and then it changed again to"delivery date unavailable "...it was perfectly timed,and I ordered way early,to get him your delivery,as well as his things in the regular mail,all at once...so he got what was snail mail ,which is what I mailed like a card, got there before your delivery And it threw off the timing of the whole experience. I am very disappointed, and this is actually currently happening ro me right now,so far its day 3 delay so we will see,but either way,it just didn't work out.

I ordered several items that had shipping price included. I later Noted, the cost reflected when I ordered was different than my invoice reflecting over $30 more. I called to speak to customer service to discuss what extra I am being charged for and get (initially) an automated run around that only provides 3 options of which none of the options are available to speak to customer service representative regarding an already placed order. So, the only way to get past the automation is to choose you are placing an order. After finally getting a human on the phone line, the situation ends up with pure frustration as it is evident that the customer service agent does not reside in the United States nor really speak or understand English as well as one would deem necessary to discuss concerns regarding his or her order/account, or even place an order for that matter. Again, after explaining my situation about 4 or 5 times so the representative understands what I need, I am transferred to another person who makes it evident that she is going out of her way assisting me and presents herself quite rude. First, I explain my concerns and the woman identified as Mary assumes I had made an expediated order to explain the additional costs. I persistently say no. Then, she rudely states "your order has additional charges because it is outside our guidelines." I said that I never seen anything about additionally charges prior to placing the order or following the procession of placing the order. The woman responds rudely "Yes, it is there because I put an order into Hawaii each year and have seen the statement about charges." I explain that since I paid for delivery on my items instead of choosing the option without delivery extra costs it appears I am paying for shipping twice. The woman continues to argue with me without providing an explanation to my question. I inform the woman that her customer service skills are not the best and I want to speak to a supervisor. The woman responds nastily that my customer service skills are bad too and she feels sorry for my customers. I may add that Mary has no idea what I do or what kind of work/career I have as the only provided info to her was I do not want to sit and argue with her as I need to get back to work. It continues to only get worse from this point on and Mary continues to argue, refuse to allow me to speak with a supervisor, and make unnecessary snide remarks. So, again I request to speak with a supervisor. And, then I sit and sit in silence now. I ask Mary if she is present and if she was going to transfer me to a supervisor. Mary pauses quite a while before answering back and states "I have to write what occurred here between you before I transfer you to a supervisor." I further remind the woman I am at work and request she transfer me while she is writing whatever she is writing. The woman states rudely back "I have to be sure I note everything you said to me, so the supervisor knows." I tell the woman I hope our call is being recorded because I cannot believe how her behavior is acceptable. The woman again rudely tells me "I am 68 years old and have cancer and it takes me awhile to get things done." I respond to Mary I am sorry she has cancer, but this all is really not my business, and I would like to speak with a supervisor. she then hangs up the phone. All and all, I have ordered from Swiss Colony since 2005 and will stop this year for FINAL good. The shipping costs are ridiculous, the portions are less and less, and their customer service is worse than AWFUL.

Website is the WORST! Swiss Colony lost a sale. I had nothing but trouble just trying to enter the recipient’s address, so I just gave up. The ordering process is VERY convoluted!