The Swiss ColonyReviews of theswisscolony.com

I placed an order to be shipped to an address but called customer service and changed the shipping address. I was told it was done however it was shipped to the original address. Thanks a lot for screwing up my order. Will not be ordering from your company again

The Swiss Colony does not publish ingredients for their food products. Instead, you must write to them and request the information for specific products. We contacted 'Customer Sevice" for the information and received a reply that our request would be forwarded to 'Customer Service"! We have never received the requested information.

I had an issue with an order that was placed last week. I received a letter in the mail informing me to contact the credit department to resolve the issue. I was transfered three times, the last CSR was very condescending, saying "its peak season" and that I must have spoken with a robot the first time. No, I spoke with three live people and they were unable to resolve my issue. The CSR's act like the customer is being a pain in the a** by requesting assistance.

I ordered a pumpkin roll to get to me before Thanksgiving, their site said "order now and receive it by Thanksgiving". NOPE. Still waiting. They have the worst tracking system. The order said it was still out for delivery, day after Thanksgiving I called to tell them give me my money back since it is too late. High hopes I get my money returned. Never again will I go with these guys. EVER.

If I could give 0 stars I would! My husband called to place an order and had to repeat his name at least 10 times and then hung up because he was not understood and if they can’t get that information correct then I know the order will be done improperly. I called back and was connected with a different person that also could not get the information correct & I couldn’t hear a word she was saying as there was wind blowing into the phone from the background!!! I tried to be connected with a supervisor and was just left holding!! What a terrible company to deal with! I will definitely never use them or recommend them to anyone!!!!

I placed my Christmas order a week ago. The items arrived today. In place of the sugar free cookies i ordered, I was sent regular cookies. Also, the Kreme Kaese had liquefied in the black wax wrapping. I called the customer service line and was told that I needed to donate the cookies, get a signed receipt on Salvation Army letterhead, and then mail the receipt to Swiss Colony to get a refund. The sales associate got her supervisor on the line who she said could help resolve the issue. The supervisor proceeded to tell me that the order taker had ordered the wrong cookies and i must have given her the wrong item number. I pointed out that I ordered Sugar free cookies every year. There should be no confusion here. She told me that the receipt requirement has always been their policy and she "ought to know". She also told me that was their policy and she was not going to have a "back and forth" (i.e discussion) with me. She reluctantly said she refunded my money. I wanted a replacement. I have purchased from Swiss Colony every year and sadly will not do that again. This was the worst example of customer experience I have ever witnessed from a retail company.

I recently ordered from them and had high hopes...fell flat. Last time I do that...the cheese was bland, the summer sausage the same, the chocolate covered peanuts had an odd flavor 🤔, bottom line I tried. Cute packaging though. I received on 11/13/23 some of the feed back is also from kids.. SMH..

I would give a Zero rating , but the Chat person did try to help. They were having internet difficulties and their phone CSR's were useless. No more orders with them again. I simply wanted to place an order and the site would not let me add an Item number , plus the on-line price and catalog were different. When I simply requested for Free shipping as I had to speak to numerous CSR's , Chat and try on line ordering , Mrs. Moody said she couldn't do that...oh well !