Eric P.
FIXED their Mistake
WROTE A BAD REVIEW… Then received a full refund the next day… sorry for the complainant, but they did just handle it without telling us they would. Most everything that was hard was more crumbs than pieces, they didn’t have the cheese and sausage that was the only reason she ordered, we were charged to ship the replacement item!!! Being charged shipping twice because they didn’t have a product was absolutely infuriating!! We called and wrote, they wrote back “Sorry…”. No offer to replaced or anything. It was over $300 worth of product and this company does not care about their customers. My Mother ordered a ton of stuff from Swiss Colony, because my grandmother always used to have these gift around the holidays. Given it was December and I am sure they were busy, they had zero interest in our business and offered no resolution for our complaints. Products were of ok quality, but TERRIBLE management and poor customer service. DO NOT RECOMMEND!! The company must have become too big and just doesn’t care anymore.