The Swiss ColonyReviews of theswisscolony.com

Received a cake that was dry and past the fresh date. When I asked for a refund, they offered to refund only ten percent of my purchase price. When I attempted to complete send an email and a survey that they sent, they never responded back. Nineteen years of being a loyal, happy customer down the drain because they dropped the ball.

If I could give them a zero I would. Horrible company to do business with. Customer service is the worst!!! I ordered 85 boxes of toffee. Was told that My order with tax and shipping and handling would be $2570.48 but when I received my receipt they charged me $2669.37. When I asked for a manager they put me on hold for over an hour and I really don't think they had any intentions of letting me talk to a manager. I called on my cell phone while the office phone was still on hold with them and asked for a customer service manager and they put me on hold as well but at least I did finally get someone to answer after about 10 minutes. They did finally say they were going to credit the company credit card the difference of what I was told the whole order would be including the S&H and taxes. DON'T ORDER FROM THIS COMPANY!!!! They are nothing but a headache!!! We had problems with them last year as well and I thought it was a fluke but now I know this is the way they do business. I left the office phone on hold with Swiss Colony from the first call I made just to see how long I would be on hold and it was on hold 4 hours and 17 minutes before they hung up.

I ordered from Swiss Colony and was extremely disappointed. The 43 Season Pleaser had the tiniest meat and cheeses I've ever seen. It looked like it was made for toddlers. I'll never order from Swiss Colony again.

The Swiss Colony used to be our "GoTo Place" for holiday food gifts, I recently ordered for my family and for my household also i just received the paackage and the sausages we no bigger than my thumb(i KID YOU NOT) you could just to the local dollar store and get more items for a cheapeer price this is the last time i order fom them, it was $35. USD for each tiny package so 35 X 3 packages alot of money spent on Junk...

Placed an order for smoked turkey on Sunday. Told the customer service person we didn't want until Nov 18. Twice! She told us she put in special shipping and we'd get it around then. Wanted to do the credit plan and the catalog said we wouldn't be billed til Feb. We've done our other orders that way. She said she didn't know anything about that and we would be billed monthly. So I said to bill us now and she even had our card info. Again, we verified that we would be charged now. The next day, received an email saying we used the charge plan. Ok, I can be flexible. But the next day, I received another email saying our order had shipped and would arrive by Nov 5. Called and got an unhelpful person, asked to be transferred to a supervisor, Rose, who just kept repeating that our order had shipped and would be here Oct 30th. Nothing could be done. When I tried to explain about the credit plan snafu, she kept interrupting me, and had the temerity to scold me for speaking inconsiderately to her. I didn't swear or raise my voice; I just asked her to stop speaking, not to shut up. I'm sure it's all recorded. We've ordered from them for over 20 years but they've gone downhill . I will NEVER order from them again

BUYER BEWARE!!! I should have read the reviews before purchased from this company! I purchased a gift for a friend and when my charge came through, it was more than it should have been. I called the company and finally got hold of someone who told me there was nothing they could do to fix it. It hadn't shipped yet, so I told them to cancel my order. When I asked for a confirmation number, I was told they don't do that. That's when I should have known!! I purchased a gift from Hickory Farms to replace the one that I cancelled from Swiss Colony. My friend got the Hickory Farms gift and almost 2 weeks later got the shipment from Swiss colony that I had cancelled. Then, Swiss Colony turned me over to a collection service!! CAUTION***EXTREMELY DISHONEST COMPANY*** READ THE REVIEWS FIRST

I was sent a catalog in the mail. I had the catalog and was placing an order with the agent. On one of the items , the Almond-Raspberry Petit Four, it was listed as $17.99. When I was placing the order the agent said it was $19.99. I told him the catalog says $17.99. They would not honor the catalog price so I told him just forget about my order and I hung up. Why would a company send out a catalog and then not honor the prices in the catalog. It is not an old catalog. I received it a few weeks ago. These are Christmas Items so I waited until it got closer to November. Signed a former and never to be again Swiss Colony customer.

Warning! Do not do business with The Swiss Colony. I have been making my payments on time every month and on time. My minimum payment was $25 and was sending $40 a little extra to get it paid off sooner. In August I sent $25 bank money order for the month of August and it was cleared on Aug.6, 2024. I also sent a $40 bank money order for September's payment on August 30, 2024 and it cleared my bank on Sept.6,2024. The Swiss Colony is telling me that I am behind on my payments, which is not true. I had my bank run a trace on the Sept payment and it showed it cleared I sent copies of the money orders along with a copy of the money order that was cashed through their bank. Now they are threatening to turn it over to collectors. I am seriously thinking of contacting Oklahoma's attorney general, consumer fraud division. They have dishonest people working for The Swiss Colony. I am not the only one they did this too.When a company has 1.5 rating with bad reviews, that should send up a major red flag.