The Swiss ColonyReviews of theswisscolony.com

If I could leave zero stars, I would. Worst company ever. I got a catalog in the mail that said I was preapproved for credit for a $400 limit. I ordered one $50 gift to be sent to my sister for her birthday. The gift was not sent to her. So, my sister thoughht I forgot her birthday . A week after her birthday, I got a letter in the mail saying they want a down payment of $25 to send the gift. Seriously, a 50% down payment. Banks only require at most 20% down to buy a house. (I had to put down 6%.) I only had to put down 5% to buy my car. I didnt even need a down payment for my student loans. Avoid this company like the plague.

Sent a gift basket was told by the recipient that every item was past its expiration date.

I’ve been a loyal customer for 35 yrs. What happened to this company? Worst service I ever experienced. They canceled my order twice, didn’t notify me. Now after having an outstanding credit account for 35 yrs and pre approval, they denied using the credit plan. I would use another card but it too late for the items to arrive. You lost a lifetime customer!

Same as another reviewer: Was not happy with ISC years ago but decided to go back to give them another try. Big mistake. After several "promising" phone calls to Customer Service to get them to honor their offer, it got all messed up anyway. And the final price kept escalating! The free chocolates and Petit Fours that can be shipped for an additional fee to any address? FORGET ABOUT IT. All went to one address. Customer has no say and does not come first with this awful company. I am done with them.

On their website, i was given a promocode for 10% off, expires today (12/02/24). When i phoned in my order, i was told it expired 11/27/24. I read out the date to the CSR and was, very politely, told she could not help. I believe this may be fraud or bait-and-switch. Both are illegal practices and should be investigated.

I ordered 3 items from this Website on 11/16 to the tune of over $60.00. As of 12/01 I have yet to receive my order. I sent an inquiry to Swiss Colony. I was informed the order was shipped on 11/27 via FedEx and to wait for 10 days. According to Swiss Colony Website, this shipment was picked up by FedEx on 11/28, it went to Charlotte NC, then back to Greensboro NC where it was handed to USPS for delivery. For all I know this order may be in Slingshit China. Save your money, don't order from Swiss Colony.

Ordered 11/15. Still waiting for package.Getting the run around. According to Fed ex the package has been sitting at my post office since 11/25.Contacted Swiss Colony for the third time.Recieved an e mail that states I have to wait 10 more days for the shipment to arrive. Save your time don't order from them.

Have not received orders plus they are of no help. I wish I had read reviews first before placing my orders. Bot handles calls. Amazon handles many of the cheese.sauage. cookie and Christmas torte orders. Suggest you don't lose your money. Don't order from them !!