The Swiss ColonyReviews of theswisscolony.com

I’ve only had experience with ordering petite fours from Swiss Colony and it’s been fine. Recently, the catalog came in the mail and I saw a selection of cheese spreads that looked promising, but there are some ingredients that can be included in cheeses that my family does not consume. I emailed the company, with exact product numbers, and asked if they could provide ingredient info for them and I got a response to call them. I do not have the time to sit on the phone and discuss the ingredients for nine products and I think it’s weird that they can’t just email me the info they have. I simply won’t be ordering the spreads, and the experience has me reconsidering whether or not I’m going to order the petite fours this year — to me, it’s suspicious that they don’t provide the info online or upon request.

I placed an order today be shipped to South Carolina and to arrive on a specific date because the recipient does not live full time at the targeted destination. The order was delivered practically a week early, BUT not to the address I used in the order. They chose to send it to Ohio instead. Fortunately the family froze the product and planned to drive it down to SC,but after the date requested. I initially thought I had inadvertently made the mistake while placing the order so I decided to send a replacement order to the SC address. I reviewed the screen shot I took of the order confirmation and discovered that the error was NOT mine. Yesterday I decided to go ahead and place another order to go the correct address in SC. In order to get it to SC on time I had to pay over $50.00 for the shipping alone, but I went ahead and ordered it anyway. Imagine my surprise This morning when I received a confirmation saying the order would be delivered to Ohio! I immediately called customer service to cancel the order. The agent was great and offered to re-route the delivery to SC. Fine, or so I thought, but in order to do that, she had to start a new order with the correct info. (We are now up to 3 orders in case you have lost track). She “offered” to credit my card for the second (cancelled) order, but I would have pay for the replacement order. So we proceeded. (This encounter took an hour). I received a confirmation that a new order was in the works to be shipped to….the Ohio address! I immediately called customer service and cancelled that order too. I was upset, but calmed down, only to receive a Shipping Confirmation for the second order to be delivered to, you already know how this sentence will finish, OHIO! Sadly I am done with Swiss Colony. They have great quality products, but seem to be incapable of delivering where you want them to go. Kind of defeats the purpose of the whole exercise.

For the 2nd year in a row, I received product AS A GIFT, then months later, received a letter say I was past due. They claim it was an internet order both times and that the gifter put MY name as the buyer. They even said it happens. MAYBE UPDATE YOUR WEBSITE so that it's impossible to do this!! Now I've received a letter saying my credit may be affected!??? REALLY? I had nothing to do with this & didn't request any of it. Their options are: pay the bill (NOPE), open a fraud investigation (shouldn't have to) or have buyer send them a CERTIFIED letter saying she's responsible. I asked why they can't send that request to the sender, or better yet, send the past due statement to the buyer? WHY do I have to go through any of this??? Ridiculous.

I ordered two spring favorite items with the pettiefores from Amazon! Right away I saw some items that could cause allergic reactions so I went to cancel. One was canceled one was not. I reached out to seller Swiss Colony and asked to cancel, the next day they show it as shipped. It said shipped on April 4, with delivery to be on April 14 or 15. I reached out to seller again and told them I did not want it. Going back and forth with then I just get sorry it’s shipped. It just feels very strange that’s 70 bucks gone for a item they can’t use. They could do the right thing but and refund my money . What a shame I just checked the tracking number they sent me on Amazon at FedEx… there is nothing there!!! Came up empty! Now I’m really getting upset! I reported them to Amazon

Yesterday Swiss Colony reported me to the credit bureau as delinquent on a payment. I have never ordered anything from Swiss Colony, in fact I did not have any knowledge of who they are. I was told that I received a gift card that I ordered from them. I have never received a gift card and certainly never ordered anything. I recommend that you do not purchase anything from them. A scary business!

If zero stars were available, that’s what I would give. Order of several items arrived on time but in horrible condition and some contents missing. After contacting them, sending photos and explaining my dissatisfaction, I was told to repack, return (at my cost) and then they would render a decision on whether to replace the order. I chalked the experience to a lesson learned and will continue never use or recommend Swiss Colony to anyone.

Everything in my order was either old (chocolate truffles) and the Baklava was like tiny little tic tacs. Only tic tacs have more of a taste. Will NEVER order from them again.

Order was placed 3 weeks before Christmas, and did not arrive in time for Christmas. Customer service is horrible. Also, the very next day that I placed a phone order, my credit card was charged at a restaurant I had never been in, and it was the same area that the rep was in. Coincidence?