The Stash ShackReviews of thestashshack.com

Response from The Stash ShackMay 26, 2023

Hello Eddie, Your first shipment was shipped and was marked as delivered. You communicated and told us that the item had not arrived. Our team guided you on how you could possibly get your package. and also sent a replacement for you. Did you not receive your replacement? Hope it made it the second time we shipped it. Please let us know if you need any other help. Thanks

Response from The Stash ShackOct 7, 2022

Noted. Thank you very much for your order :)

Response from The Stash ShackOct 7, 2022

Hello Nicholas, Thank you very much for your order. We are very your item malfunctioned. We received your message and replied quickly with suggestions and troubleshooting tips. When you let us know that the trouble persisted we sent you proof of purchase and guided you on the quickest way to get your issue resolved. We also let you know that if you had any problems making your claim to please let us know so that we could further assist you. When items are broken on arrival thestashshack.com will replace the item if it is in unused condition. If the item has been used and later malfunctions, it will be covered by the manufacturer warranty. Your warranty claim process is the same as if the item was bought on the manufacturer website. Please see all details here https://www.thestashshack.com/terms-conditions/#returnpolicy If you need any help with your claim or have any troubles at all please reply to your support ticket or send us an email and we would be glad to help you out. :)