The Spanish GroupReviews of thespanishgroup.org

Disappointing experience and felt like a bait-and-switch. I used their website quote tool to price my document translation, placed the order, and then was contacted afterwards and asked to pay more due to a price change. They advised cancellation was an option, so I requested to cancel straight away. Instead of processing it, they stalled and kept offering “discounts” against the increased price. After multiple follow-ups from me, they stopped responding entirely. I ended up using another translation service who delivered with no issues. I wouldn’t recommend based on the lack of transparency and communication.

Extremely disappointing experience. I submitted two documents for a USCIS visa process, which is time-sensitive. I later used their own system to request a revision after uploading the correct documents and emailed to confirm they were legible;something they explicitly confirmed. Despite this, they translated the wrong documents. I provided screenshots and email proof, yet it took over a week for them to “investigate,” only to then demand an additional payment (more than double what a new request would have cost) despite the error being entirely theirs. My case was clearly mishandled internally, as I was repeatedly asked for information I had already provided. After another week, they again "investigated" and demanded payment and then claimed the document was “not legible,” contradicting their earlier confirmation and asking me to transcribe it. I ultimately used another translation service, which translated the exact same document within 24 hours with no issues. Given the urgency of a USCIS process, this level of delay and incompetence is unacceptable. I regret using The Spanish Group and would not recommend them.

Very, very shoddy work. I would NEVER use them again for any important translation, especially if it's a document I need to submit to any government agency. First let me start off by stating that I myself am a Federally certified Court Translator & Interpreter for Spanish/English. I do legal translations every day as part of my work. My wife needed her Spanish birth certificate translated into English but due to conflict of interest rules imposed by my job I myself am not allowed to officially translate any documents for my immediate family members, so I went with these guys. Long story short, I sent their work back 3 times until they finally got it right. It turns out that whoever did the translation kept insisting on translating "ciudadano estadounidense" into "American citizen". You cannot use "American citizen" on an official document, because American is a generic term that applies to anyone born in the Americas. This translation job was for a document that was to be submitted to the U.S. Department of State. The correct translation in this case would be "U.S. citizen". After sending their translation back for correction twice, the guy that did the job sent me back the exact same translation he sent originally UNCORRECTED both times, the second time he sent it back he cut & paste in his email the dictionary definition of "American" from some random dictionary to show that "American" and "U.S. citizen " mean the same. Yes they do; COLLOQUIALLY, but NOT on an official legal translation! So I in turn sent him a copy of the U.S. Department of State rules that govern correct use of terminology in official legal translations, after which I finally got back a useful translation. Obviously the translators they use are subpar at best. Now let's talk about their SPAM. Oh my God, ever since I used their services they bomb my inbox every day with spam, even several times per day. There's no Unsubscribe option included, their Send Feedback link doesn't work and they offer no way whatsoever to contact them by email. In other words; not only are their translations bad, but they're EVIL as well!

I have translated several simple 1 page documents with them in the past and it was fine. This time I had to translate a 4 page document and it was a different story all together. I put an order on their site, paid for it and next day recieved an email claiming that the word count (done on their site) is incorrect and I have an outstanding balance for the difference and they cannot proceed until I pay it. Well, I count words myself, also send the text to ai to count and the total word count comes down to the original amount. So they were trying to charge me extra for nothing, hoping that I won't check it myself I guess. So I write them an email asking to cancel my order as I'm not comfortable continuing working with them after they mislead me like that. I hear nothing from them for several days. So I write them again asking to cancel and refund me in full. Again, no reply for 2 days. Finally all of the sudden I receive a letter from them saying that my order has been processed and shipped and they are not going to refund. That email is followed by another one, in which they proclaim their commitment to customers - as a joke i guess. Never again. By contrast I ordered translation from IMMITRANSLATE - they were twice as cheap, and did the job twice as fast. Never never again, Spanish Group. ​

Do not respect their engagement on the delivery. Do not communicate between employees....prices change regarding who you talk to.... Not serious at all. I will not recommand those people

I paid $751 US for two pages sworn translated hardcopies. It would have cost half this amount however I paid double for them to arrive yesterday. They did not arrive. Company said my acceptance of additional 'shipping fees' went to their 'spam' folder. So they missed it. They did not offer any meaningful compensation and validated their mistake by saying that the translation was done expeditiously and that's what I paid double for. No, I paid for it to be sent in the mail not just sitting on their desk. It will now arrive in a couple days. If I ordered it to arrive the day it will actually arrive on, I would have paid only half. Buyer beware. They will not compensate you reasonably for their errors. As will not arrive now until Sept 4th, I may not have the documents in time for my consular appointment. I have a feeling based on other negative reviews, that what they send me may not be an actual sworn translation afterall - as purchased. I will edit my comment here after my consular appointment to let everyone know. I believe many of the great customer service reviews are false reviews. I wish I could share with you all my emails to them and you would see they aim to resolve nothing. Not only that, but you can tell on these reviews that the company only responds to the 'positive reviews' and ghosts the negative ones. That should tell you everything you need to know.

I am so disappointed of them, I ordered a Certified Translation from Spanish to English and they translated the main document and did the Translation Certificate in Spanish. And now they want to charge again to translate the Translation Certificate from Spanish to English.

Terrible customer service and completely unprofessional behavior. I had a very upsetting experience when I called Spanish Group and was assisted by the representative from the Spanish-speaking customer service department, who identified himself as being of Mexican nationality. I was simply calling to ask if my document was ready, and instead of receiving help, I was met with rudeness and offensive personal comments. When I mentioned that I needed the paperwork because I’m getting married, he crossed the line and told me—in a sarcastic and judgmental tone—that he didn’t understand how a woman like me could be getting married, supposedly because of “how I treated him.” I was never disrespectful. I only asked a basic question as any client would. His attitude was not only unprofessional but deeply inappropriate. I do not recommend this service to anyone who expects respectful treatment and basic human decency.