The Sound of VinylReviews of thesoundofvinyl.us

Placed an order when there was a sale. Had an absolutely TERRIBLE experience on their sister site, so not wanting additional stress, wanted to just cancel the order. Canceling an order before it ships is the only time a full refund is eligible. I sent the cancelation request, to which I was told they had to "look into it". For over a week. Guess what shipped in the meantime? Guess who now is being told to "contact the shipper"? All they had to do was change the status of the order from "in-progress" to "cancel" Now, unless I take time off from work (or miss dialysis) to "refuse the package" from the carrier on the day of delivery, I am stuck with product I no longer want and Universal music gets to keep my money. I don't care if the next sale is 90% off - never, ever again.

I was suspect at first. Placed an order anyway. It arrived in 2 weeks so I placed 2 large follow up orders. It's been months. Half of the order was shipped. Customer Service is awful. No tracking info. No accountability. Emails read "we're sorry, we're working to solve this problem" but it's been MONTHS. Will never order from this site again.

It has been over a month since I placed my order and I have still not received my items or any update whatsoever on the status, even after inquiring twice! All I have requested is a status update, however they have replied every single time with the same automatic message saying they are looking into it. I will never deal with them again, though I have had no issues in the past. This has been unbelievably frustrating.

It's a complete waste of time trying to download the free digital album in sure it doesn't even exist

I have had three horrible experiences with this company (yes, I was deceived by their reward system and after the first failure, because I had spent a lot and I have many points, I just ordered again to redeem my points). In 2020, I had a large order and they sent it partially, as one or more items were pre-ordered stock. Interestingly, when they shipped the first part, they included the missed items in the shipping list too, so I even paid for the duty and customs and tax for those items in advance! But, when the pre-ordered items were in stock, they did not sent them to me. After a while, I contacted them and they said: sorry, we don't have them for you, you were not in our priority. After several emails (and each time a new person/automaton responded), they refunded me for items that I had paid for their shipping, Canadian tax and border duty. In 2023, because my points were expiring, I decided to order a couple of records and redeem the points and get rid of this company (there are numerous other stores that suggest better deals and they don't deceive you with points and hidden policies that, for instance, you should just redeem your points in one order, or you cannot use discount codes when you redeem). Again, one of the items was out of stock, so they didn't send it to me. The record was back to stock in a couple of month, but the history repeated: they didn't send it to me until it was out of stock again. So the item is still awaiting. Meaning that, I will never receive it, whereas I have already redeemed my points for its shipment from US to Canada. Nobody takes responsibility in this company. There is no way to have a reasonable conversation with them. They have idiosyncratic rules and arbitrary store policies that are disclosed only after you face problem. Take my advice: Don't even approach them. I purchase vinyl from around the world (like, Secretly Store or TTT in the US, Norman Records in UK, MoV in Eu,...) and this online store is the worst. When I think about them, I only remember this quote from Seinfeld, when in a car rental office, he said the clerk that receiving the orders is easy; everyone can do it, but what matters is fulfilling the order.

This company is all good when everything goes smoothly and they get their money, but if you have even the slightest issue, be prepared for the worst customer service experience you will ever have. They selectively respond to issues. When I asked to cancel an order, I was told it was too late bc it was shipping. When I asked for a return label for that order....well i can't tell you what they said bc it's been 5 days with no response. I've spent a good amount of money here and have just been asking to return items i don't need. With so many options online for purchasing records, I strongly suggest you go elsewhere.

I intended to update a previous review only to find Sound of Vinyl seem to be running two Trustpilot review sites. So instead I’m posting this as a further warning to any would be buyers. Head over to the ‘other’ trustpilot account for the full view on how poor they really are….. my original post was going to just say ‘ release date now pushed back a further 3 months, that’s 6 delays in totality 5 months AVOID. P.S. Sound of Vinyl if you are reading this I’ve also reported you to Trustpilot o yeah and trading standards

I’ve had a TERRIBLE experience with SOV on several occasions but repeatedly gave them the benefit of the doubt,...until now...; my most recent and officially LAST order with SOV crossed the line. After checking on the status of an order that was released/due to be shipped on March 19th I discovered that my order was changed without my knowledge nor was I notified and was being sent an alternative replacement! WHO DOES THAT WITHOUT NOTIFYING THEIR CUSTOMER?!? After going back and forth with Tyler (worst customer service rep EVER!!) I’m apparently unable to stop shipment of an item I don’t want and NEVER ORDERED!! Customer beware and especially DO NOT PREORDER ANYTHING FROM SOV!! (By the way,...this was the 3rd time SOV fudged-up/cancelled/replaced one of my orders without letting me know!!)