thesocialcat.comReviews of thesocialcat.com

I am a product owner and I was offering gifted products to micro influencers in return for content. Some content has been delivered but some influencers just keep the product and don’t create content. My social cat doesn’t offer any refunds or compensate you for content not delivered and it was costing me near £100 to subscribe to them plus paying for the product I was gifting.

I'm quite disappointed with both the creators and managers of Social Cat. As a business, I invested in your largest package and continued to pay, yet the service remains terrible. The Social Cat team offers little support when dealing with unreliable influencers, which, unfortunately, seems to be the majority. Despite paying £300 a month, the team shirks responsibility, stating they cannot ban these influencers or protect their clients. Many influencers are rude scammers who take the product and become hostile when reminded of the agreed content. After months of not collaborating with any influencers, I requested a refund, only to be met with the usual excuses and refusal. I certainly won't be recommending Social Cat to any of my business partners.

I never used this it’s too difficult and I have tried to stop the subscription but every page I go to it’s says page not found they continue to take money without providing a service

The free trial offered is a trap, the minimum length of a contract with a creator is longer than the length of the free trial. You may assume that if you enter into a contract with a creator on the platform while using the free trial, that even after the free trial expiration you will be able to answer messages and ensure the creator you work with gets paid. This is far from the case, the moment the free trial is up, a subscription purchase window will block you from answering messages, approving creator content or doing just about anything on the platform. In my case a creator had already created the content, I wanted to make sure that the creator was paid for their work. I had already canceled the subscription to ensure that I didn't get charged the $90/month for a service that I haven't verified the value of yet. I was unable to answer any messages from the creator, approve their work, or pay them. This free trial is designed to lock you into a monthly subscription, it is not designed to present you with an actual trial of the service. After writing to support and letting them know that it is impossible to complete a contract in progress after the free trial ends, support let me know that I need to purchase a subscription in order to ensure that the contract is completed. Don't waste your time.

Unless you are on their top tier plan, the system says you can only have one campaign active at a time. It prompts you to delete any active campaigns in order create a new one. It then prompts you to respond to all applicants in order to delete the campaign. Unless you are on the top plan, you can only accept 5 applicants forcing you to reject everyone else. After all of this, it then won't allow to create a new campaign. After speaking to support (which takes days for a reply) they informed me that you cannot create a new campaign, you are only ever allowed one and that is the first one you create. They then push you to upgrade your plan. You also permanently lose all applicants you didn't accept and you cannot collaborate with them again in any campaign. When you cancel your plan, it cancels immediately and you don't get access for the remainder of the billing period you have already paid for and you lose any open collaborations. Honestly, this platform is a joke. It seems designed to penalise anyone not using the $300/month plan and support couldn't care less unless you're willing to pull out your credit card.

Beware of this company! They have a big budget for ads so you'll see them everywhere. There is likely 1 person max 2 in the team and they don't even review applications manually, it's all automated therefore inaccurate.

After months of not getting any offers I finally get one and then Socialcat rejects my account THE DAY I GET AN OFFER even though I already have had an account with them. Please avoid SocialCat and find a real agency that does this service.

You suck that’s what’s wrong you take money out of my bank account and I have no clue who is for what it’s for Social clap don’t tell me a damn thing you are pathetic you’re sorry I want you to quit taking any money out of my account ever again this really aggravates me. I need to know where that’s going and you’re hiding they’re hiding behind you that’s wrong.