Fida M.
Very Poor Customer Service!
I had two major issues with both my orders. I sent the email to staff as it stated to do along with pictures. No one has gotten back to me. It’s very disheartening when you want to see your plants alive and well and no one shared that with me. My orchid arrived in pieces all broken and my ZZ plant was all bent and wilted. No one answered the “live chat”, no one responded to the two emails I sent, and there is NO customer service number to call. Not the type of service you would expect from paying premium for services.
Response from The SillFeb 2, 2022
Hi Fida - We're sorry to hear this. W see you reached out two days ago, and our current response time - during busy season - is beyond that but someone will get back to your two emails today. We actually have very high customer service ratings and I know you'll be pleased with the service and our 30-Day Customer Happiness Guarantee once we're able to make it right for you. Thanks for the patience.