The SillReviews of thesill.com

NEVER order from The Sill. I ordered 5 plants in 3 separate orders around the same time and all arrived dead or died shortly after. Customer service is really hard to get ahold of - they didn't respond to me until I opened a charge back with my bank.

I placed my order on 5/4 after seeing an ad for guaranteed shipping by Mother's Day. It is now over 2 weeks later and I have yet to receive any confirmation that my order has even shipped. I reached out to customer service twice and they simply said the item I ordered was being shipped directly from a vendor. I have emailed twice more to cancel and request a refund and no one from the company has responded. I will never be ordering from The Sill again.

I noticed that there were some little black bugs crawling on my monstera soon after I received my order. I did some googling and realized they were fungus gnats. I immediately tried to treat the infestation by wiping down the leaves and spraying the leaves with a solution to prevent gnats from landing on the leaves. Fast forward to spring. I go to repot my plant as it was growing big and quickly, and when I remove the plant from the pot I find HUNDREDS of fungus gnats eggs. Never in my life have I seen an infestation that bad and I’ve had multiple plants. None of my other houseplants are showing signs of an infestation (thank god). I decided to remove as much of the original soil as possible and treat the roots and new soil to prevent the infestation from coming back but we'll see if it works. Bottom line: I received a plant with an awful pest infestation and therefor I will NEVER buy a plant from this company again and wouldn’t recommend this company to any of my friends.

I ordered 7 plants online, and some potting mix. The big palm and potting mix never arrived, even though it said “delivered” and a couple of the other plants that did arrived were badly damaged. I’ve been trying to reach them for 2 weeks, there’s no phone number, no one available on live chat, and they’re slow to respond to email and vague about resolving my issue. Definitely don’t recommend this company, and May end up contacting my bank to try and claim a credit card issue due to the $100 that’s just gone. **edit** it gets worse: the Sill responded below to say that they would contact me “today” to sort this out, and that was yesterday. Absolutely terrible, liars.

I ordered $300 worth of plants and was very excited to try this website out based on advertising and the website’s pictures. All 6 plants came damaged in some form. A couple were partly due to transportation, but the fiddle and bird of paradise were in unacceptable condition. Torn leaves, brown/yellow, leaf turning, dust accumulation. The fiddle is bare looking and nothing like the photos. I reached out for a refund because there’s no way I want to go through the unboxing process again. I haven’t heard back from customer service about my request after I sent many pictures of the damaged plants. I’m very disappointed because I spent a lot of money for “quality” and could have bought local instead. It’s surprising they send plants that are clearly not in good shape, knowing well that the customer would not choose them if they were shopping at a nursery. Definitely a quality control/assurance issue.

I am so frustrated with this company. I bought a plant from SILL for my boss. I ordered a ZZ plant on 2/1. I received the plant of 2/9. The plant was dead. Very embarrassed for obvious reasons. I was told on 2/10 that I would receive the plant within 2 business days. Liars. I ended up going to Home Depot on 2/20 because the plant never came and wanted to present my boss with the new plant and I was tired of waiting. I asked for a refund via chat that day. Received an email 2 hours later saying my plant was on it's way. I asked for a refund again through the chat and email. No response. Received the plant today 2/24. Funny how once I asked for a refund I received a response y plant was on it's way, but completely ignoring my 3 other requests. I don't want this plant. I told them that. You have ignored me for days. Order #878953. I want to ship this plant back to you. You dropped the ball. I already bought a plant. Tell me where to ship this plant back to you and give me my refund please!!!!!!!!

I ordered a Large Majesty Palm from the Sill, thinking I would be getting a healthy, high-quality plant due to the high prices and all the guarantees on the website. Boy was I wrong… My palm arrived extremely damaged, with all but one frond broken/snapped off. I had never seen a plant in such poor condition. I understand damage can happen in transit, but there’s really no excuse when it’s clear that the Sill made zero effort to package the plant safely. The box had no “this side up” or “fragile” stickers/labels whatsoever, and the “protective” packaging consisted simply of the plant stuffed in a box and wrapped in a single sheet of brown paper, with one support pole next to the plant (really??). I am very experienced growing Majesty Palms. I have had three Majesty Palms that I’ve kept healthy and happy for the last three years, all bought from Home Depot for $20. I knew from experience that this palm would not survive. Majesty Palms are FINICKY plants - leagues more difficult to care for than even the famously finicky fiddle leaf fig. They cannot tolerate this kind of damage. To my surprise, when I chatted online with the Sill’s customer service and sent them several photos, they told me the plant would be just fine and to wait several months for the plant to “recover” - despite their guarantee that the plant would arrive in good condition. I had to spend about 45 minutes going back and forth arguing with customer service before they finally agreed to send me a new plant, promising that they would put extra care into packaging it so that it would arrive intact this time. This left a bad taste in my mouth. It felt clear that they were trying to prey on inexperienced indoor plant owners who would believe their lies. Furthermore, even IF what they said was true (it wasn’t) - if I’m paying $85 for a plant, I don’t feel it’s unreasonable to want a plant that won’t need several months to recover and look nice in my home. If that’s what I were going for, I would have purchased an immature plant in a 4” grow pot for much less money, rather than an $85 mature plant in a 10” pot. Absolutely ridiculous. My replacement Large Majesty Palm finally arrived after a long wait, and surprise surprise… the packaging was no different. The plant came out slightly less damaged (entirely due to luck, since the packaging was just as poor), but most fronds were still either completely broken or bent (still requiring pruning - a bent frond will not recover). At this point, I recalled how difficult and time-consuming my last experience with customer service was, and simply gave up. I kept both plants, just to put the Sill’s claims to the test. Well, both plants died within a few months, despite caring for them in exactly the same manner as my three other healthy and thriving $20 2-year-old Majesty Palms from Home Depot. The first never recovered, never even opening a new frond before it eventually collapsed. The second opened a new frond, and even seemed to be healing, before I discovered it had a scale infestation. For those who aren’t familiar, scale insects DO NOT travel between plants except when in contact with another plant or by being blown in the wind. Well, this plant was not touching any others, there is no wind in my apartment, and none of my other plants have scale (believe me - I went over every other plant with a fine-toothed comb after discovering the infestation because scale is devastating to plants). So not only did the Sill send me an extremely damaged plant, they sent me an infested plant that could have destroyed all of my other plants if it were touching any of them. So I threw it out. $85 down the drain. If I had any confidence that the Sill would provide recourse for this issue, I would reach out to them. But after my first experience with their “customer service,” I have little desire to do so. Instead, I’m chalking this up to a learning experience, with the lesson being to never order from the Sill again. I will never, ever buy another one of their plants. Meanwhile, my $20 Home Depot majesty palms are still thriving away... Don’t bother with this website, unless you want to risk throwing money away at nothing and dealing with customer service trying to swindle you.

I received an incomplete order and have not gotten my refund or contacted back.