The SillReviews of thesill.com

Only a 4 because my note wasn’t sent with my order

ordered it as a gift. very quick delivery. plant was in good shape overall, a small branch had fallen off.

Quality plant material, but the delivery was unpreductable. Was sent emails twice with delivery dates that never happened, thenthe plant showed up 4 days after first delivery date given.

There were flies in one of my plants

I had a plant come on the absolute coldest day in December (below zero) and despite my getting to the package within an hour and the cold-safe packaging, the plant was too frozen to save. The Sill customer service was quick with a reply and sent a new plant out to replace the one that had died. My only complaint was that the replacement wasn’t sent out right away-however, it was the holidays and I was not in need of it in a timely manner, so I understand and didn’t mind the slight delay. I would prefer to rate this experience 4.5/5 stars, not 4/5 stars.

Good customer service, but little pricey.

The large white orchid is beautiful. Unfortunately it was damaged during shipment. The Sill was nice about it but recommended that I cut the broken stem with no offset of price or offer to replace. A little disappointed to lose 1/4 of the blooms.

I received a monstera plant that was likely just wrecked by the cold. But as soon as I reached out to customer service to tell them of the state of the plant I had received, they responded promptly and kindly. They said they would send out a replacement the next day and did so. It was delayed due to the Holidays but we received our plant and it was in much better shape this go around. We overall very satisfied with the service provided.