The SillReviews of thesill.com

The package was delivered with care and the plant was in great shape. Excellent quality.

Good product and good communication throughout the process. THANK YOU.

I got two beautiful orchids, they both came in looking amazing. One of them in about 2 days, lost all its flowers and blossoms. When I contacted support, they were very understanding, they asked for photos of confirmation. Once I showed proof of the estate of the orchid, they sent me a brand new one. So, yes they are saying the truth in their policy, if the plant is not happy they will give you a new one. The or hide I ordered both are gorgeous and look even better than the pictures they have in their website. I will recommend this business to anyone. You won’t regret getting plants from here, and I will be buying more plant in the future :)

I wish I could post a pic to show how gorgeous the large double orchid I ordered is. Absolutely exceeded expectations and was $150 less than a local florist. It arrived ahead of schedule on a Sunday. I was very concerned I made a mistake ordering from The Sill when upon my order confirmation I saw the processing time — I didn’t see how my order (a birthday gift) would make it to the recipient in time. When I tried to contact The Sill to first adjust for expedited delivery, their chat line was unmanned and the bot not helpful. They didn’t respond to my emails in a timely manner either so I tried to cancel the order entirely. When I did hear from them, they told me the plant was prepared for shipping. By this point I had read all the dreadful reviews here and was expecting the worst. But the plant arrived EARLY and is GORGEOUS — picture perfect. My friend is thrilled. Despite their slick branding, I believe The Sill is a small operation where the staff wears all the hats. I’m writing this review so you don’t get worried like I did because they’re very busy and not on their emails as fast as we would like. I was definitely annoyed when I did hear from them but DJ and her team were very professional with me and completely delivered. The plant is one of the most gorgeous orchids I’ve ever seen, no exaggeration. I will absolutely order from them again!

The Sill was the ONLY site I could locate with the size plant I was seeking. I was anxious about the plants and shipping due to the price. It did take a couple of days to hear back from them, and what I received was even larger! The shipping was great- received a day earlier than promised AND boxed better than any plant I have ever received. I LOVE The SILL!!

Ordered a Meyer lemon tree and a lime bush and both arrived in great condition. I've repotted them and can't wait to see how they do.

Giselle was great at helping me out with my order. Plants are beautiful. Thanks Giselle!

1st of all…I was appalled when I saw the comments of others on this site. DO NOT by any means listen to the bad reviews about this company. I purchased my first plant (literally the first plant I ever owned) from the sill back in 2019. Today, Jade is 4 years old and she is a monstrous monstera. She is in her fourth and final pot and she’s alive today thanks to the careful packaging and guidance of their wonderful support team. I just purchased my second plant, Princess Penelope (a pink princess philodendron, obviously lol) who also arrived perfectly happy and healthy. She already has 2 new leaves and is adjusting beautifully to her surroundings. The reason I am leaving this review is because I personally reached out to the company to thank them since I wasn’t able to leave a review on their website and they directed me here. I can’t imagine why anyone would have anything negative to say about this company and I hope more satisfied customers reach out because their rating is really unfair.