The SillReviews of thesill.com

I am understanding of the less than ideal nature of shipping living things. However, I have gotten plants off Amazon that arrived in better shape. My tiny dancer had mealy bugs and my string of frogs’ soil was bone dry. The frogs didn’t look so healthy either. I repotted both plants and saw that my frogs were totally root bound and had that fabric material that ends up suffocating the roots. I tried to save them, but my frogs sadly died. I ultimately had to dispose of the tiny dancer. I was devastated, but the mealy bugs were beyond control and could’ve spread to my 40+ other plants. Very poor quality control. Mealy bugs happen, but my tiny dancer had evidence of having had mealies before getting to me (webbing and wrinkly leaves). Also, I ordered a moisture meter that never arrived. I am giving two stars instead of one because I did get a response about that when I reached out and they sent one to me, albeit late. I just know personally that I will not be ordering from The Sill again.

I've had past experiences with this company in 2022 and 2023 that have been perfectly fine. Plants shipped fast, in good condition, etc. They were always massively overpriced but I was fine with the up charge due to the convenience and quality. However, it seems like something has changed based on my most recent experience. I ordered a plant a month ago and never received a shipping confirmation within their stated timeframe. Then, I finally got an email saying that they shipped the plant to the wrong customer. I confirmed my address and they said it would be shipped out right away. A few days later, they emailed again saying the planter I ordered was out of stock and asked me to pick a new one. Again, they said they would ship the plant out soon with expedited shipping. It's now been another week and still nothing. I'm at the point where I want to cancel the order all together because this whole ordeal has been so annoying.

With no immediate way to correct an order (no review, telephone number for support or live chat that’s effective) I found their customer service flawed. The Sill needs to correct this glaring problem (of no immediate way to reach their support team).

Ordered the 7 plant pet friendly bundle. One plant arrived broken and another mostly dead and missing a bunch of the leaves. I live in the Midwest and it's winter, so figured the one just got too cold. It was a smaller plant, so just figured I would try to revive the dying one. It's been about 20 days and it's still droopy and wilted. But, the rest were also dying. Couldn't figure out why, until I pulled them out of the grow pots to find them all root bound. Some clearly needed care long before they sent them to me. I repotted them all and going to cross my fingers they recover. Didn't bother with customer service because it looks like, judging by other reviews, that they don't respond or care. Hopefully some of them recover. Posting to help future customers.

Most of the leaves on my plant were like slimy and dead. There's a few salvageable leaves, we'll see how the plant bounces back with some good sunlight.

Mixed experience. The snake plant that I ordered was okay and healthy. But I ordered a Philodendron in medium with a terracotta pot (which was almost orange on the picture). I received a plant that was half as big as the one on the picture, clearly a small one, and the pot was big but kind of pink, not terracotta at all. I am not happy I paid for a medium-size plant and got a small one. I complained to customer service and was offered a discount for future purchase. Don't buy other size than small.