The SillReviews of thesill.com

Plant arrived dead. They were out of stock so they sent an alternate replacement that arrived dead and infested with mealybugs. We should have been paid for having to deal with them.

I ended up ordering 4 plants. They all ended up dying. They gave me a store credit for 10% over the price. I had to use it within 5 days. I had no idea. Do not buy from them. It’s so expensive. FedEx ships them and all the soil pours out when you get it. Not worth the money or the aggravation.

Topiary arrived timely but did not live up to expectations and both trees are comically small and poorly. One was leaning & both immediately dropped leaves and are struggling to make it. At the price point, I would expect a healthy, more mature and pruned tree. I requested a return/refund, but The Sill will not accept a return or provide any type of refund. I wrote an honest review of the product and provided a photo, but they have not posted it, so it appears they are only posting favorable reviews. BUYER BEWARE.

Do not buy anything from this place. They never respond to emails or calls. You can’t return anything. The plants are horrible condition when you get it. Its advertising is misleading with 30 days guarantee! It’s not true!

I have been trying to get in touch with someone from The Sill for over two weeks. I ordered a plant for a friend who had a death in the family and all that showed up was a pot. Not plant and I spent almost 100 dollars. I have left multiple voicemails and emails and nobody from the company returns my calls. Don’t use them!

I ordered 4 plants from this store. 1 of them arrived basically dead with the stems so damaged I don't think it will recover. Another arrived very sick and the wrong color which will never match the intended look. The third and fourth were intended to be large plants, but they arrived ~1/3 of the number of stems and 1/2-2/3 of the advertised height. I would never order from here again.

19 days after I placed the order, the package still hadn’t shipped even though it was supposed to ship within 6-8 days of order placement. I reached out via email to customer service and recieved what felt like an automated response to which I repeated my unanswered question asking why it hadn’t shipped yet. Crazy enough, the next day my order shipped! I reached out again to ask (a third time) why it took so long to ship. I recieved a rather abrasive response saying emailing multiple times was not necessary, the admin team was small, and it took a long time because of weather. I responded asking how I was supposd to know this, what my expectations for delivery should be if I make a future purchase (considering the 6-8 ship window was clearly wrong), how I should expect to be contacted for future delay, and if my order would have ever shipped if I didn’t follow up on it. I still haven’t received a response……. needless to say, they lost a repeat customer. What a shame.

I ordered from the Sill and it was a mess. I do understand the damage could happen during transport but the problem here is, the Sill customer service never came back to me after I filed the damage report and requested the replacement. From the look of other reviews, I say they do this intentionally. Malpractice. Don't buy from them.