Your garden center online. Easy-care plants delivered to your door, anywhere in the USA. Indoor houseplants and locally-made pots. NYC plant care workshops.
The Sill (thesill.com) has 461 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Gary G.
The best they can do for their overpriced plants arriving in damaged condition due to their faulty packaging is say: “Live with them!”
Response from The SillJan 11, 2022
Hi Gary - Wanted to close the loop here as The Sill is just now live on Trust Pilot. I see our team refunded your purchase in November and it seems to be resolved. Sincere apologies that you received a damaged plant and we hope you give us another chance in the future.
Vincent D.
The Sill took my money and did not provide a product for that money. After 3 requests, they're not able to produce a tracking number or anything to my satisfaction. They take over 1 business day to respond to every single email to buy themselves more time to find any answer. This is a poorly run service that sells overpriced plants that you can get at your local nursery for 1/3rd of the price.
Response from The SillJan 11, 2022
Hi Vincent - I see our team refunded your order when you reached out about your subscription over the summer, given the time between placing the order and receiving your plant didn't meet your expectations. We're sorry about your experience, and even though this took place over the summer, wanted to respond here as we're new to Trust Pilot.
Sha
Very disappointing. They said I cancelled my order. I didn't. This was after a week of me waiting for a delivery notice and an earlier e-mail with a chipper, "your delivery will soon be on the way." Customer service for this: NONE. Just, "sorry about that." A company that really cared about customer service might say, "oh no, we messed up; if you authorize we will place the order again and we'll expedite shipping since you have already waited on us for a week." Nope, not The Sill.
Response from The SillJan 11, 2022
Sha - Very sorry to hear about this experience, and know it's a much delayed response (we're new to Trust Pilot). We've grown our Customer Happiness team and have made significant improvements to our order tracking systems - which you'll experience should you choose to give us another shot. We very much appreciate the feedback.
Sandra
I feel as though the pictures online are misleading. I bought the medium sized fiddle leaf plant as a birthday gift and my friend sent me a picture but it looked much smaller and didn’t look like it was thriving like in the pictures advertised online. Going to stick to Bloomscape because they have great customer service and the plant arrived looking like the picture online!
Response from The SillJan 11, 2022
Sandra - Thanks for sharing your point of view. Though this response is delayed (we're new to Trust Pilot), we wanted to explain that the sizes of the plants may vary depending on the season or who our growers are, and we're regularly refreshing the images on our site to best reflect what we're currently offering. We'd be thrilled if you gave us another chance!
Lynne
Horrible customer service. Sent a plant to my Aunt for Christmas and it was delivered broken and a complete mess with dirt everywhere. Company has had terrible response time and no one offered to do anything except send same plant again and ask where do we send it??? Really?? Almost 2 weeks and nothing has been done to rectify! Will never use again!
Response from The SillJan 11, 2022
Hi Lynne - We're new to Trust Pilot so only now able to respond to this. I don't have your last name so I'm not able to see how we resolved this for you last winter, but trust it was the team took care of it. Hopefully you were able to give us another chance in 2021. If we can be of any further assistance, just head on over to our site to live chat.
