Thermaltake TechnologyReviews of thermaltake.com

terrible product, trash company.

Had problems with a power supply (Thermaltake Toughpower Grand RGB 1200W 80+ Platinum) not working with any UPS I tried. Contacted customer service where they told me they know the problem and agreed to give me a replacement that will work. After 3 months a received a new power supply (which I paid $45 for the shipping) which turns out has the exact same power supply with the exact same problem. For the entire replacement process, it took more than 3months of waiting for new power supply, constant emailing, and calling. Very bad support and service from the company.

Thermaltae iTake software and RGB plus software are completely buggy and destroy the whole appeal and function of their products. I recommend buying another brand as I have contacted them and they refuse to fix the issue even though the issue is so simple a person with the slightest programming knowledge can work out where the coding problem is within the program.

Mucho renombre, precios altos y una calidad más allá de lo decepcionante.

I own an expensive top-of-the-line Thermaltake computer case. For the past week I have been trying to get Thermaltake to send me a couple of 2.5" SSD mounts for this case. They ignored my messages until I e-mailed their CEO, Kenny Lin. Then they replied in bad English asking me to send them a photograph of the mounts I needed. After I did so they again ignored my message. After another message to Mr. Lin they asked which country I was in, even though it is displayed prominently in the signatures of all my messages. When I answered them with a cc. to Mr. Lin, my message was returned as Spam. Then they wrote me “Due to Coivid-19, the courier and our warehouse will take some times [sic] to arrange the parts to send to you.” Next they wanted to know the e-mail address to which I had sent my messages. Then they sent me a picture of the mounts and wanted to know if this was the right part. Then they asked to see the invoice. They tried to wear me out with useless questions and requests over a whole week without sending me the mounts. In short, Thermaltake “service” is terrible to non-existent. Avoid Thermaltake products.

Same problem as most, trying to get in touch with someone is near impossible. Have tried the contact methods listed on the website, as well as social media and still no reply nearing 2 weeks on. Very disappointing

Purchased Thermaltake IRGB 1250 watts power supply. After total of 2 HRS of use over 5 day period power supply dead. Placed order for warranty repair with advance repair. 2 weeks later can't get Thermaltake to ship out a unit to me. Called them twice 2 weeks later and cant get a response from them. Customer service and warranty repair is terrible. Your calls always go to voicemail and never get someone on the line when you call. Instead you get a voicemail to leave a MSG. My System is down heading for the 3rd week and can't get a warranty repair issue solved. They won't even let me ship the old one back to them until they offer to ship one out. This is not good. I was thinking of using them for my next build but if this is the customer service you get I think i will use another manufacturer from now on. Very difficult to get someone on the phone. Beware before you consider buying their product. I Will follow up with this email if I ever get this solved.

I had a case arrive with a broken panel and damage to the box which I hadn't noticed at first. Thermal Take worked with the vendor to send out a replacement panel, saving me the hassle of pulling the whole computer apart. Very happy, good customer service.