ThermadorReviews of thermador.com

We have all Thermador appliances and their customer service department is HORRIFIC. I will NEVER purchase Thermador again. The oven control panel went out just before 2 years so out of warranty. The icemaker freezes over so I had to purchase an external Ice maker. When you call to speak to customer service it takes forever and then they schedule and no show. I call back and they say the parts are backordered. They never call when they say they will. I have to keep calling them and it is a new excuse they should have the parts soon but then they have to verify the parts work before they will even schedule. Which they say they will escalate but when I call to check it hasn't been escalated and it will take 2 months to get on the schedule. So it has been 6 month since my initial service call and still not on the schedule.

THIS IS A LIE-THEY ARE NOT HERE WHEN YOU NEED THEM Thermador Here When You Need UsHere When You Need Us Preserve Your ThermadorPreserve Your Thermador Home Connect™ makes tending to your Thermador appliances simple with expert care and cleaning tips. Download the app to keep your Use & Care Guide on hand – plus all product information for easy reference. LEARN MORE Home Connect™ The Home Connect™ AppThe Home Connect™ App Experience the Fully Connected Kitchen Thermador with Home ConnectThermador with Home Connect Remote Diagnostics Remote appliance assistance on select products. Tips & Tricks Perfect recipes with engaging tutorials and useful product tips. User Manuals Easily access product info directly from your smart device. Accessories & Cleaners Shop custom accessories and cleaners designed specifically for your products.

Dysfunctional and overpriced appliances. Shoddy dealer. No customer support. Interminable waits calling to get help. Expensive "luxury" line products are A. supposed to work and B. be customer oriented. Thermador does neither. Trying to trade in a brand new suite of their kitchen junk for a real luxury brand with another dealer shady enough to resell them as new. BTW, many of their dishwasher models are on recall and you know what that means in terms of engineering competence and manufacturing quality control.