ThermadorReviews of thermador.com

I purchased a full suite of Thermador kitchen appliances including a hood in 2018. The master board in the hood went bad after only 3 years. That's obviously not great, but the way the company has handled it is what is really appalling. After the initial service diagnosis, they said they'd order the part and come back to do the repair when it was available. Fast forward almost 1.5 years from my initial call for service. Now after many many emails and calls to follow up, no part seems to be available. Given repair is not possible, customer service finally filed a claim for a new hood a few months ago. After waiting still more time, they came back to me with the 'generous' offer for me to replace the hood at a reduced purchase cost of $1200. Seems absurd that I am asked to pay for a whole new hood when they couldn't provide the part to fix the hood after only 3 years AND I waited all this additional time to try and repair it. Incredibly frustrating. Shame on you Thermador! I do not recommend purchasing any products from Thermador after this experience.

Customer service is a oxymoron when it comes to Thermador. The worst service company ever. Do NOT buy a Thermador product if you think you will ever need services. I have been waiting 4 months for them to repair a stove top and it is still not fixed.

Please avoid it, purchased brand new gas cooktop , start smelling gas , tech found leak, parts on back order. No replacement for brand new gas leaking appliance. Customer service is horrible. Just supper expensive brand with poor quality

Purchased a microwave a year and a half ago. It was finally delivered in August and at no point has it ever worked. Thermador delays replacing it by asking for more repair visits. Their own technicians have said it needs to be replaced. Customer Service, while nice, seems fairly incompetent. They don't seem to know what is going on with cases. I would not recommend the appliance at this point. Very worrisome that it has never worked and little to no effort is made to replace it.

Don’t ever purchase a dual fuel Thermador range. I spent $18k on a pro range. I had hot cocoa boil over onto the induction cooktop. It leaked into the internal mechanism and short circuited the entire unit. They sent out a repair person who said it was my fault and not covered under warranty and it would be $4k to repair. This is a design flaw! Buyer beware!

Called company to repair my Thermador stove. Gave them model and serial number as well as what was wrong. When repair guy walked into the door and looked at the stove he tells me " There are no parts available for this stove" . Then he asks me how am I paying for this call. I reply if there are no parts available why did they send you out and make the repair appointment ? His reply was customer service does not have that knowledge. A TOTAL RIPOFF AND A DISGRACE OF A COMPANY LIKE BOSCH/THERMADOR

Horrible customer service (if you can even call it that). We have been mostly happy with our Thermador appliances (full kitchen suite bought in 2016) but their customer service is just bizarre. We have been trying to get one of our ovens repaired for MONTHS. The thermostat has always been wonky (especially for such an expensive appliance -- 6 burner, double oven). It got less dependable recently and I called for a service check. It took 5 weeks for someone to come. The technician diagnosed the problem and set a repair date another month out. He failed to show up. No phone call. Just a no show. In the afternoon, after waiting at home all day, I got an email with a new repair date. No apology. No explanation. Just a new date ... another month out. Technician was a no show then, too, and for two other appointments. Four missed appointments. Four days waiting at home for a repair. On this last missed appointment I didn't even get an email with a new date. I called customer service and spoke to a lovely agent who wasn't able to help so she tried to get a manager to help. No one was available. They would call me. After a week with no call, I sent them an email on their customer service form. I got a response saying they would contact me "soon." That was a week ago. I have heard nothing. It is really really bizarre -- worst customer service I have ever experienced. I wish we had gone with another brand. I suspect any other brand would be better than this.

My wife and I built our dream home, purchased what we thought were $25K in premium appliances from Thermador. It has been a complete nightmare. We have had multiple repairs to our fridge and freezer. Three years in, we just spent $1,300 on additional repairs (many repairs before this as well). I called them and shared my experience, even sent the latest repair information. Zero help, no empathy or support given the situation. Customer service just said we are out of luck given the repairs were completed. I never write reviews, but for once I feel a company needs to be held accountable for selling crap. We are so disappointed with how we have been treated and the experience with Thermador and hope nobody ever has to deal with what we have gone through.